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<H2 class="western"><A name="__RefHeading___Toc15541_1469257139"></A>
15.1 Installation problems</H2>
<H3 class="western"><A name="__RefHeading___Toc15543_1469257139"></A>
15.1.1 Package installation problems / setup problems</H3>
<P class="western">Possible reasons for installation problems are:</P>
<UL>
<LI>
<P class="western">You are trying to install the 64bit download version
 of TurboPrint on a 32bit Linux installation. Even if the computer has a
 64bit CPU, it is possible to use a 32bit Linux installation that
 accepts only 32bit applications.</P>
</LI>
<LI>
<P class="western">The wrong package version was used. There are three
 TurboPrint download packages:</P>
</LI>
</UL>
<P class="nummerierung-2-fortsetzung-western"><B>.deb</B> for Ubuntu and
 other Debian package compatible Linux distributions</P>
<P class="nummerierung-2-fortsetzung-western"><B>.rpm</B> for Fedora,
 SuSE and other RedHat package manager compatible Linux distributions</P>
<P class="nummerierung-2-fortsetzung-western"><B>.tgz</B> for all Linux
 distributions (installation from command line)</P>
<UL>
<LI>
<P class="western">Missing system libraries &ndash; see the following sections
 for troubleshooting</P>
</LI>
</UL>
<P class="western" style="margin-left: 0cm; margin-bottom: 0cm">
</P>
<P class="western"><B>Installation of .tgz archive</B></P>
<P class="western">After extracting the archive, start the installation
 from a terminal window using the command</P>
<PRE class="western">./setup</PRE>
<P class="western" style="margin-top: 0.2cm; margin-bottom: 0.2cm"> or</P>
<PRE class="western">sudo ./setup</PRE>
<P class="western" style="margin-bottom: 0cm">
</P>
<P class="western" style="margin-bottom: 0cm">
<!--span lang=&quot;en-US&quot;-->
(see chapter &ldquo;<A class="western" href="4-1.html#4.1.2.Installation of TGZ archive|outline">
4.1.2 Installation of TGZ archive</A>&rdquo;). An installation problem is
 often indicated by an error message, for example</P>
<P class="western" style="margin-bottom: 0cm">
</P>
<PRE class="western" style="margin-bottom: 0.2cm">setup: error while loading shared libraries: libgtk-2.0... </PRE>
<P class="western"> which means that the system library &ldquo;libgtk-2.0&rdquo; is
 missing. On Ubuntu/Debian systems this library can be added with the
 command</P>
<PRE class="western" style="margin-bottom: 0.2cm">sudo apt-get install libgtk2.0-bin</PRE>
<P class="western" style="margin-bottom: 0cm">
<!--span lang=&quot;en-US&quot;-->
 If you cannot solve the problem, you can submit a trouble report (see
 chapter &quot;<A class="western" href="15-4.html#15.4.Submitting a trouble report|outline">
15.4 Submitting a trouble report</A>&quot;).</P>
<P class="western" style="margin-left: 0cm; margin-bottom: 0cm">
</P>
<P class="western"><B>DEB package installation</B></P>
<P class="western">If package installation fails, check the installation
 output for error messages on the command line. When using a GUI package
 manager like gdebi, click on &ldquo;terminal&rdquo; to see the installation
 messages.</P>
<P class="western">The error message(s) should explain the problem, for
 example</P>
<PRE class="western" style="margin-bottom: 0.2cm">Dependency is not satisfiable: libgtk2.0-bin</PRE>
<P class="western"> means that the system library &ldquo;libgtk-2.0&rdquo; is
 missing. On Ubuntu/Debian systems the library can be added with the
 command</P>
<PRE class="western" style="margin-bottom: 0.2cm">sudo apt-get install libgtk2.0-bin</PRE>
<P class="western" style="margin-bottom: 0cm">
<!--span lang=&quot;en-US&quot;-->
 If you cannot solve the problem, you can submit a trouble report (see
 chapter &quot;<A class="western" href="15-4.html#15.4.Submitting a trouble report|outline">
15.4 Submitting a trouble report</A>&quot;).</P>
<P class="western" style="margin-bottom: 0cm">
</P>
<P class="western"><B>RPM package installation</B></P>
<P class="western">We recommend to try installation from command line to
 get a detailed error message. Make sure that the TurboPrint .rpm
 download package is present in the home directory &ldquo;/home/&lt;username&gt;&rdquo;.
 Then open a &ldquo;Terminal&rdquo; window.</P>
<P class="western">Enter the command &ldquo;ls&rdquo; (list files) to make sure that
 the file &ldquo;turboprint-2.xx-x.i586.rpm&rdquo; is present in the current
 directory (&ldquo;xx-x&rdquo; and &ldquo;i586&rdquo; indicate the TurboPrint version and
 processor architecture). Then enter the command</P>
<PRE class="western" style="margin-bottom: 0.2cm">sudo rpm --install turboprint-2.xx-x.i586.rpm</PRE>
<P class="western"> (replace &ldquo;xx-x&rdquo; and &ldquo;i586&rdquo; as in the actual package
 name). Your admin password will be requested.</P>
<P class="western">The error message(s) should explain the problem, for
 example</P>
<PRE class="western" style="margin-bottom: 0.2cm">error: Failed dependencies: libgtk-2.0... is needed by
 
<!--span lang=&quot;en-US&quot;-->
turboprint-2.xx-x.i586</PRE>
<P class="western"> means that the system library &ldquo;libgtk-2.0&rdquo; is
 missing. Use the package manager of your Linux installation to add the
 missing system components.</P>
<P class="western" style="margin-bottom: 0cm">
<!--span lang=&quot;en-US&quot;-->
If you cannot solve the problem, you can send us a trouble report (see
 chapter &quot;<A class="western" href="15-4.html#15.4.Submitting a trouble report|outline">
15.4 Submitting a trouble report</A>&quot;).</P>
<P class="western" style="margin-bottom: 0cm">
</P>
<H3 class="western"><A name="__RefHeading___Toc15545_1469257139"></A>
15.1.2 Printer port not found during printer installation</H3>
<P class="western">When adding a USB printer in TurboPrint Control
 Center, your printer should be shown in the list of printer ports
 (e.g.: &quot;Canon PIXMA iP4500 TP-USB #1&quot;).</P>
<P class="western">If you cannot find your printer in the list, make
 sure that your printer is connected and powered on.</P>
<P class="western">On some Linux installations it is necessary to start
 the TurboPrint control center as administrator (&ldquo;root&rdquo; user). Open a
 terminal windows and enter</P>
<PRE class="western" style="margin-bottom: 0.2cm">sudo turboprint</PRE>
<P class="western"> Then try to add your printer again.</P>
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