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<H2 class="western"><A name="__RefHeading___Toc15547_1469257139"></A>
15.2 Printing problems</H2>
<P class="western">If printing from an application program fails, you
 should first print a test page from TurboPrint Toolbox. You can open
 the Toolbox either from TurboPrint Control Center or from TurboPrint
 Monitor.</P>
<P class="western" style="margin-bottom: 0cm">
<!--span lang=&quot;en-US&quot;-->
If the problem occurs only when printing from certain applications,
 please read the chapter &ldquo;<A class="western" href="15-3.html#15.3.Problems with certian applications|outline">
15.3 Problems with certain applications</A>&rdquo; before sending us a trouble
 report (chapter &quot;<A class="western" href="15-4.html#15.4.Submitting a trouble report|outline">
15.4 Submitting a trouble report</A>&quot;).</P>
<H3 class="western"><A name="__RefHeading___Toc15549_1469257139"></A>
15.2.1 Network printing problems</H3>
<P class="western">When having problems printing via a printer server or
 print server box, try to use a different network printing protocol: &quot;<B>
LPD</B>&quot; instead of &quot;<B>Socket / Jetdirect</B>&quot; or vice versa. Most
 network printers and printer servers support several protocols, often
 also the<B> IPP</B> protocol is supported.</P>
<P class="western">The network protocol can be selected in TurboPrint
 Control Center, dialog &ldquo;Edit&rdquo;.</P>
<P class="western">Also check whether the server's IP address can be
 reached: open a terminal window and enter the command &ldquo;ping &lt;server
 name or ip address&gt;&rdquo;, e.g.</P>
<PRE class="western" style="margin-bottom: 0.2cm">ping 192.168.17.33</PRE>
<P class="western"> After a few seconds abort ping by holding the &ldquo;Ctrl&rdquo;
 key and pressing &ldquo;C&rdquo;.</P>
<P class="western">Ping will either report &ldquo;0% packet loss&rdquo; if the
 connection was successful or &ldquo;100% packet loss&rdquo; if the print server
 could not be reached. In this case check your network settings &ndash; your
 server's IP address may have to be adjusted to the address range of
 your local network.</P>
<P class="western">

</P>
<H3 class="western" style="page-break-before: always"><A name="__RefHeading___Toc15551_1469257139">
</A> 15.2.2 TurboPrint Monitor doesn't show printer / ink
 status</H3>
<P class="western">For technical reasons, the printer status is not
 available if the printer is connected via a network print server
 (except Linux servers where TurboPrint is installed on the server).
 Furthermore not all printers support ink status display.</P>
<P class="western">A pre-condition for successful status and ink display
 is that TurboPrint daemon is running (see chapter &ldquo;<A class="western" href="4-1.html#4.1.2.Installation of TGZ archive|outline">
4.1.2 Installation of TGZ archive</A>&rdquo;). You can activate TurboPrint
 daemon in
<!--span style=&quot;font-weight: normal&quot;-->
 the TurboPrint Control Center, dialog &ldquo;Preferences&rdquo;, setting &ldquo;Start
 TurboPrint daemon when booting&rdquo;. The daemon will be activated during
 the next reboot.</P>
<P class="western">
<!--span style=&quot;font-weight: normal&quot;-->
If printer status and ink status are normally visible but<B> not during
 a printout</B>
<!--span style=&quot;font-weight: normal&quot;-->
, the wrong USB printer &ldquo;backend&rdquo; may be active. Open TurboPrint Control
 Center and check if the entry in column &ldquo;URI&rdquo; starts with &ldquo;tpu://&rdquo;.
 Otherwise open the &ldquo;Edit&rdquo; dialog and select the port entry that ends on
 &ldquo;TP-USB&rdquo; .</P>
<H3 class="western"><A name="__RefHeading___Toc15553_1469257139"></A>
15.2.3 Bad print quality / color quality</H3>
<P class="western">For optimum print quality and good color
 reproduction, it is important that the print settings are correct.</P>
<P class="western" style="margin-bottom: 0cm">Default settings can be
 chosen in TurboPrint control center, dialog &ldquo;Configure&rdquo;. Most
 applications allow the user to modify these settings in the application
 print dialog, so also check if the settings in the application print
 dialog are correct.</P>
<P class="western" style="margin-bottom: 0cm">
</P>
<P class="western" style="margin-bottom: 0cm">The following settings are
 most important:</P>
<P class="western" style="margin-bottom: 0cm">
</P>
<P class="western" style="margin-bottom: 0cm">Index card &ldquo;Main&rdquo;:</P>
<P class="western" style="margin-bottom: 0cm">
</P>
<UL>
<LI>
<P class="western" style="margin-bottom: 0cm">Paper /
 Media Type</P>
</LI>
<LI>
<P class="western" style="margin-bottom: 0cm">Print Quality</P>
</LI>
</UL>
<P class="western" style="margin-bottom: 0cm">
</P>
<P class="western" style="margin-bottom: 0.2cm">Index card &ldquo;Color&rdquo;:</P>
<UL>
<LI>
<P class="western" style="margin-bottom: 0cm">Intent (in most cases
 &ldquo;Perception&rdquo; is the correct choice)</P>
</LI>
<LI>
<P class="western" style="margin-bottom: 0cm">Color Mode (&ldquo;Color RGB&rdquo;)</P>
</LI>
<LI>
<P class="western" style="margin-bottom: 0cm">Color Space (should be
 identical to the document color space selected in the application
 program). If colors are printed too dark, you should change from &ldquo;sRGB&rdquo;
 to &ldquo;Apple RGB&rdquo; color space.</P>
</LI>
</UL>
<P class="western" style="margin-bottom: 0cm">
</P>
<P align="left" class="western" style="margin-bottom: 0cm">
</P>
<P align="left" class="western" style="margin-bottom: 0cm; page-break-before: always">
 Also check if the correct printer driver has been set up and if the
 printer is working properly:

</P>
<UL>
<LI>
<P class="western" style="margin-bottom: 0cm">The driver must match the
 printer model, e.g. don't choose &ldquo;Canon BJC4000&rdquo; for a &ldquo;Canon iP4000&rdquo;
 printer.</P>
</LI>
<LI>
<P class="western" style="margin-bottom: 0cm">Check ink cartridges and
 print heads using TurboPrint Toolbox, function &ldquo;Nozzle Check&rdquo;. All
 colors must be present, no lines in the test patterns should be
 missing. If there are problems, try &ldquo;Clean Print Heads&rdquo;.</P>
</LI>
<LI>
<P class="western" style="margin-bottom: 0cm">Do you use original
 manufacturer's cartridges or compatible ink cartridges? With compatible
 cartridges colors may not be printed correctly. For best quality, we
 recommend to create a new color profile using our
<!--span lang=&quot;en-US&quot;-->
 profiling service (see &rdquo;<A class="western" href="10-3.html#10.3.Creating individual color profiles|outline">
10.3 Creating individual color profiles</A>&rdquo;).</P>
</LI>
</UL>
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