---
http_interactions:
- request:
    method: get
    uri: http://localhost:3000/v1/member_calls.json?admin_user_id=415&nonce=2015-11-30+19%3A58%3A48+UTC&scope=current_calls
    body:
      encoding: US-ASCII
      string: ''
    headers:
      User-Agent:
      - Faraday v0.9.2
      Accept:
      - application/json
      Authorization:
      - Token token="Jz43pwlU1rb4ewhgltWO", signature="626ba7591291ffeba7c6d24e9f7632ba1f9fe3c2f465d8770546a2479df9f284"
  response:
    status:
      code: 200
      message: 
    headers:
      content-type:
      - application/json; charset=utf-8
      vary:
      - Origin
      x-ua-compatible:
      - IE=Edge
      etag:
      - '"4fbd9ab710b4505b9eafaec540d46e0e"'
      cache-control:
      - max-age=0, private, must-revalidate
      x-request-id:
      - a1b79531761881632e1e822d8667e4c0
      x-runtime:
      - '0.157407'
      connection:
      - close
      server:
      - thin 1.5.1 codename Straight Razor
    body:
      encoding: UTF-8
      string: '{"count":248,"page":1,"rpp":20,"elements":[{"id":48995,"company_id":3908,"admin_user_id":415,"call_number":5,"completed_at":"2015-06-26T17:27:59Z","status":"completed","priority":5,"notes":"6/26/15
        ah: Called for Narod. No vm left this time since I already left 2 and emailed.\r\n6/24/15
        ah: lvm for Narod re ncc''s.\r\n6/22/15 ah: lvm for Narod re ncc''s and 50
        call credits. Sent email fu.\r\n1/28/15 kf: narod said he''d cb when he has
        time to install DC. ","created_at":"2015-01-27T13:30:20Z","updated_at":"2015-06-26T17:27:59Z","disposition":"voicemail","company":{"company_id":3908,"enterprise_id":null,"workflow_system_id":null,"account_level_id":15,"company_name":"Installer
        Headquarters","company_description":"LED/LCD/Plasma TV Installation\nHome
        Theater Installation\nIn Wall/Ceiling Speakers\nOn Wall/Ceiling Speakers\nOutdoor
        Speakers\nHome Intercom Systems\nAnd Tons More!","address1":"821 San Angelo
        Ave","address2":"","city":"Montebello","state":"CA","zip":"90640","country":"US","latitude":"34.021637","longitude":"-118.086959","timezone":"Pacific
        Daylight Time","formatted_address":"821 San Angelo Avenue, Montebello, CA
        90640, USA","phone":"3238880000","phone_ext":"","website":"http://www.installerheadquarters.com/","is_active":true,"abbreviated_name":"installer-headquarters","freetrial_start_date":"2010-06-22T16:43:54Z","signup_admin_id":null,"signup_ip_addr":"12.234.39.82","account_terminated":false,"termination_date":null,"activation_code":"45411a11b4832174","account_class":"plus","promo_id":null,"average_score":0.99,"admin_notes":"6/24/15
        ah: lvm for Narod re ncc''s.\n6/22/15 ah: lvm for Narod re ncc''s and 50 call
        credits. Sent email fu.\n1/28/15 kf: narod said he''d cb when he has time
        to install DC. \n1/28/15 rj: company had dual subscriptions.  it was a problem
        caused during reactivation.  it''s all fixed now.  I credited back the duplicate
        charges, and set account class to plus, charging $149 until DC is installed,
        and we''ll switch them to starter and credit $20 if they get it set up.\n1/26/15
        uses quickbooks, not a ton of online business currently. Told i''ll reactivate
        it but we need to get QB installed to get the lower rate.\n\n1/18/13 rj: no
        answer, terminated, value prop.\n01/09/13 mm: email 4.\n1/4/13 rj: vm, email
        3.\n1/3/13 rj: turning reviews page off in the morning, calling then.\n12/27/12
        mm: vm, email 2.5.\n12/18/12 rj: vm, email 2.\n12/12/12/rj: narod on hold.
        great lol. vm, email 1.\n11/6/12 rj: narod emailed, wanted to resume service.  sent
        email reply specifying past due   new month to get started, so 198 to get
        the ball rolling.  re-activated, sent email letting narod know he''s good
        to go.  he''ll add ncc via the web. included in email syn examples, and he
        had questions about getting those reviews on google and yelp.  explained how
        that works, that he has si enabled, and why syn is better anyway.\n6/5/12
        rj: on hold.  terminated, sent post cancellation email.  Narod replied with
        an email asking for a break on the monthly, offered him a free month if he
        pays past due.\n05/30/12 kb: left vm and sent on hold 4. \n5/22/12 rj: on
        hold. vm, email 3.\n5/16/12 rj: on hold. vm, email 2.\n5/7/12 rj: on hold.  vm,
        email 1.\n04/30/12 mm: Left a vm for Narod. Sent him an email re: NCCs and
        new buttons.\n3/30/12: (AB) Terminated b/c 2  months past due and not responding
        to us. He called back and gave credit card to reactivate right away. We had
        to charge him for past due Feb payment of $99 as well as past due March payment
        of $99 plus half of this next month that he owes us b/c his new payment date
        is not until March 30 now! (Otherwise he would have gotten free half a month.)\n3/21/12:
        (AB) Left final vm and sent On Hold Email 4.\n3/14/12: (AB) Phone number not
        working, disconnected. I shut off reviews page and sent On Hold Email 3. \n03/09/12
        kb: left vm and sent on hold email 2 again. \n03/01/12 kb: left vm and sent
        email re onold. 2\n02/24/12 kb: Narod said he would update credit card online
        tonight. \n2/17/12: (AB) Narod was on road but said if I sent email he would
        update cc when back in office. Also I reminded him about NCCs.\n12/30/11:
        (AB) Talked briefly to Narod about entering more contacts to call...he has
        lots of credits. He said he would enter some more when he got back to office.
        He already has Smart Invites and FB/Twitter. I emailed him about FB reviews
        tab.\n12/9/11: (AB) Narod emailed about whether there is a way to syndicate
        reviews to Google. I responded to him about enabling Smart Invites. \n08/08/11
        BL: vm/email re: NCC.\n4/6/11: (AB) Narod did not have time to talk but wanted
        an email about NCCs and FB/Twitter -- they already have these accounts created.\n12/23/10:
        (AB) left vm for and emailed narod re: NCCs and FB/Twitter.\n08/31/10: left
        vm re: CC\n08/25/10: emailed Narod re: cc. \n08/23/10: left vm re: cc. \n08/19/10:
        spoke to Narod he will call back to settle things with card and pro9vide contacts
        for cust calls. \n08/17/10: left vm for cc. \n7/12 - LM\n6/30 - WK 2\n6/24
        - WK 1 Call\n6/22 - Need CC info, and Narod will make sure button is up","customer_call_notes":"","trial_source":"outbound","partner_id":null,"partner_account_id":null,"last_synd_stat_date":"2015-01-27T17:31:55Z","last_credit_grant":"2015-06-27","sales_status":false,"date_live":"2010-11-17T00:00:00Z","user_notes":null,"enable_referral_marketing":false,"enable_retention_marketing":false,"last_handwritten_review_credit_grant":"2015-06-27","sugar_lead_id":"b217a0c8-7085-7ead-81be-4fea50a97c32","sugar_account_id":"9b36ba01-683a-de03-9880-4fea50275926","sugar_opportunity_id":"5a030e76-15f9-2baf-113d-50c91ea186c6","created_at":"2010-06-22T16:43:54Z","updated_at":"2015-11-09T22:31:23Z","status":"active","sales_user_id":133,"system_of_record":"Quickbooks","activity_feed_created":false,"data_dedupe_enabled":false,"direct_connect_status":"unknown","direct_connect_status_date":null,"use_new_mapper":false,"direct_connect_install_date":null,"direct_connect_install_status":"downloaded","direct_connect_installed_by":"self","direct_connect_notes":null,"current_balance":"0.0","account_manager_id":null,"salesforce_account_id":null,"salesforce_opportunity_id":null,"default_enterprise_company":null},"admin_user":{"admin_user_id":415,"salesforce_id":null,"first_name":"Allison","last_name":"Tabacco-Hines","email":"ahines@customerlobby.com","password":null,"is_total_admin":1,"is_active":1,"is_account_manager":false,"screen_name":"ahines","sales_team_id":null,"created_at":"2015-05-11T15:56:00Z","updated_at":"2015-07-09T17:51:08Z","auth_key":null,"persistence_token":"907b82e0b59d3a31809017b633daf9ed496897db875d0247f0b5cc4a4f931eae1aee0c15edc77e8054095cef31f329482a4a2b49d3632c4e5d225f5422bb91aa","role":"member-services","employment_type":"full-time","crypted_password":"5f4dcc3b5aa765d61d8327deb882cf99","last_request_at":"2015-07-09T17:51:08Z"}},{"id":49199,"company_id":26475,"admin_user_id":415,"call_number":5,"completed_at":"2015-06-26T15:46:13Z","status":"completed","priority":5,"notes":"6/26/15
        ah: lvm for Billy to set up dc\r\n6/24/15 ah: lvm for Billy re setting up
        dc since he didn''t call yesterday.\r\n6/22/15 ah: lvm for Billy re ncc''s.
        Sent email fu. UPDATE: Billy emailed back re dc. Called and explained dc to
        him. He said he''d give me a call tomorrow to set it up.\r\n4/8/15 kf: lvm
        for billy, emailed re: dc/ncc.\r\n2/2/15 kf: lvm for billy, emailed re: dc.
        ","created_at":"2015-01-31T13:30:31Z","updated_at":"2015-06-26T15:46:13Z","disposition":"voicemail","company":{"company_id":26475,"enterprise_id":null,"workflow_system_id":null,"account_level_id":3,"company_name":"Billy
        Parker Exteriors","company_description":"","address1":"4403 Town Center Place","address2":"","city":"Kingwood","state":"TX","zip":"77339","country":"US","latitude":"30.0482483","longitude":"-95.18520149999999","timezone":"Central
        Daylight Time","formatted_address":"4403 Town Center Place, Kingwood, TX 77339,
        USA","phone":"8066769727","phone_ext":"","website":"http://www.parkerexteriors.com/","is_active":true,"abbreviated_name":"billy-parker-exteriors","freetrial_start_date":"2013-11-07T16:53:52Z","signup_admin_id":null,"signup_ip_addr":null,"account_terminated":false,"termination_date":null,"activation_code":"2ddaHp_eG-cXTc3_G6vbjg","account_class":"business","promo_id":24,"average_score":1.0,"admin_notes":"jonell@parkerexteriors.com\njonell''s
        #: 806 676 9727\n\n6/26/15 ah: lvm for Billy to set up dc\n6/24/15 ah: lvm
        for Billy re setting up dc since he didn''t call yesterday.\n6/22/15 ah: lvm
        for Billy re ncc''s. Sent email fu. UPDATE: Billy emailed back re dc. Called
        and explained dc to him. He said he''d give me a call tomorrow to set it up.\n4/8/15
        kf: lvm for billy, emailed re: dc/ncc.\n2/2/15 kf: lvm for billy, emailed
        re: dc. \n11/18/14 kf: lvm for billy, email 2...billy cb and updated CC.\n11/12/14
        kf: on hold. lvm for billy, email 1. \n9/30/14 ks: lvm, emailed re:NCCs/16
        creds\n5/29/14 kab: called Billy. he was on the road. I was calling to get
        him to install DC and told him I''ll send a reminder email with my direct
        line to get that goin if he needs help (see 4/17 note).\n5/6/14 kf: page off.
        lvm for jonell, email 3...billy cb and updated the CC.\n4/29/14 kf: hmm, didn''t
        work, tried again. will check back.\n4/17/14 kf: lvm, email 2....billy got
        back to me, said to just run the CC again. he uses QB but is not near a computer
        right now. he''ll try installing on his own, thinks he should be able to manage.\n3/11/14
        kf: on hold. cf. email 1. \n3/10/14 kf: lvm for jo nell re: ncc, emailed too.\n2/28/14
        kf: tried giving jo nell a call to update her on progress (6/8 customer calls,
        traffic quadrupled from last month), but her vm is not set up. sent her a
        congratulatory email instead. \n2/20/14 kf: jo nell lvm for me re: typo in
        a call review. call agent had left out a few words in a sentence.\n2/19/14
        kf: jo nell called about a review not on facebook yet. told her they usually
        post at the top of the hour. \n2/18/14 kf: called jo nell, told her she had
        entered nccs correctly and explained kiosk to her. she didn''t want to upgrade
        again, but i told her she still has hw credits available to use.\n2/12/14
        kf: save. jonell doesn''t feel like the money has been worth it so far, but
        she will take a free month to evaluate the svc and try out the lower svc level.
        i described performance and assuaged some of her concerns re: customer calls.
        switched down to biz, skipped payment. scheduled to fllwup with her next week.
        she said she''d get some nccs to me. sent email confirmation. \n2/12/14 tj:
        Cancellation request via call. Jo Nell wants to \"put this on pause for awhile.\"
        She''s sad that they haven''t gotten any new reviews in awhile and people
        are unresponsive to their emails. Asked if they''ve been using HW forms or
        the MK. Nope, they''ve been going with email invites. Mentioned biz lvl svc.
        Suggested doing cc''s, but she says the call reviews don''t sound like their
        customers... Told her we transcribe as closely to the caller''s original words
        if not verbatim. She prefers they write and not talk. passed to kb.\n1/29/14
        tj: inc call, Jo Nell. Helped her reinstall FB tab & app. All is good. sent
        fu email to confirm.\n1/21/14 kab: spoke with Jo Nell re:NCCs. she said she
        has decided that sending email/custom invites produces more fitting reviews
        for them. they don''t think our transcriptions always do justice.. I reiterated
        the values of CCs, but also noted they are doing well with invites and Kiosk.
        she was appreciative and will just keep doing her thing sans CCs.\n12/9/13
        tj: lvm. sent welcome email.\n12/4/13 tj: jonell called, asking about where
        her CL reviews go. Told her about CG syndication. She didn''t like that her
        reviews weren''t automatically being posted to Yelp. Told her how si''s work
        and enabled Yelp and Angie''s si''s per her request. She seemed a little happier
        after that. Sent fu email w/ CityGrid near match info and syndication info.\n11/11/13
        kf: called jonell bc they left vm on sales line about dissatisfaction with
        first customer call review. granted courtesy credit and lvm for jonell letting
        them know and urging them to send ncc.\n\nxxxxxxxxx nada\n\nhttp://www.citysearch.com/profile/651214400/kingwood_tx/billy_parker_exteriors.html?impressionId=000b000000510c22b9011145fc848d5d785c6e3eaf","customer_call_notes":null,"trial_source":"outbound","partner_id":null,"partner_account_id":null,"last_synd_stat_date":"2014-02-12T22:23:40Z","last_credit_grant":"2015-06-12","sales_status":false,"date_live":"2013-11-09T00:00:00Z","user_notes":null,"enable_referral_marketing":false,"enable_retention_marketing":false,"last_handwritten_review_credit_grant":"2014-02-12","sugar_lead_id":null,"sugar_account_id":"3b4f278d-655c-9b92-0218-527bc50f2b8e","sugar_opportunity_id":"40408283-624e-564b-b03d-527bc56ec999","created_at":"2013-11-07T16:53:52Z","updated_at":"2015-11-09T22:32:03Z","status":"active","sales_user_id":109,"system_of_record":"Quickbooks","activity_feed_created":true,"data_dedupe_enabled":false,"direct_connect_status":"unknown","direct_connect_status_date":null,"use_new_mapper":false,"direct_connect_install_date":null,"direct_connect_install_status":"downloaded","direct_connect_installed_by":"self","direct_connect_notes":null,"current_balance":"0.0","account_manager_id":null,"salesforce_account_id":null,"salesforce_opportunity_id":null,"default_enterprise_company":null},"admin_user":{"admin_user_id":415,"salesforce_id":null,"first_name":"Allison","last_name":"Tabacco-Hines","email":"ahines@customerlobby.com","password":null,"is_total_admin":1,"is_active":1,"is_account_manager":false,"screen_name":"ahines","sales_team_id":null,"created_at":"2015-05-11T15:56:00Z","updated_at":"2015-07-09T17:51:08Z","auth_key":null,"persistence_token":"907b82e0b59d3a31809017b633daf9ed496897db875d0247f0b5cc4a4f931eae1aee0c15edc77e8054095cef31f329482a4a2b49d3632c4e5d225f5422bb91aa","role":"member-services","employment_type":"full-time","crypted_password":"5f4dcc3b5aa765d61d8327deb882cf99","last_request_at":"2015-07-09T17:51:08Z"}},{"id":49371,"company_id":28727,"admin_user_id":415,"call_number":4,"completed_at":"2015-06-26T17:10:35Z","status":"completed","priority":4,"notes":"6/26/15
        ah: lhm with gk re ncc''s.\r\n6/24/15 ah: lhm with gk re ncc''s\r\n6/22/15
        ah: lhm with gk re ncc''s. Sent email fu\r\n4/7/15 kf: lvm, emailed re: dc/campaigns.\r\n2/4/15
        kf: lvm for marty, emailed re: dc.\r\n","created_at":"2015-02-04T13:30:28Z","updated_at":"2015-06-26T17:10:35Z","disposition":"other","company":{"company_id":28727,"enterprise_id":null,"workflow_system_id":null,"account_level_id":3,"company_name":"Dukes
        Painting And Repair","company_description":"","address1":"2268 S Delaware
        Ct","address2":"","city":"Tulsa","state":"OK","zip":"74114","country":"US","latitude":"36.129304","longitude":"-95.945364","timezone":"Central
        Daylight Time","formatted_address":"2268 South Delaware Court, Tulsa, OK 74114,
        USA","phone":"9183611506","phone_ext":"","website":"http://www.tulsapaintcontractor.com/","is_active":true,"abbreviated_name":"dukes-painting-and-repair","freetrial_start_date":"2014-01-23T23:15:52Z","signup_admin_id":null,"signup_ip_addr":null,"account_terminated":false,"termination_date":null,"activation_code":"p4wQXPRYRuBWBypwSkPvgQ","account_class":"business","promo_id":62,"average_score":0.99,"admin_notes":"6/26/15
        ah: lhm with gk re ncc''s.\n6/24/15 ah: lhm with gk re ncc''s\n6/22/15 ah:
        lhm with gk re ncc''s. Sent email fu\n4/7/15 kf: lvm, emailed re: dc/campaigns.\n2/4/15
        kf: lvm for marty, emailed re: dc.\n1/13/15 ld updated CC with Marty. He has
        been out of town.\n1/9/15 kf: lvm, email 4.\n1/7/15 kf: lvm, email 3 again.
        \n1/5/15 kf: page off. lvm, email 3.\n1/2/15 kf: lvm, email 2.5.\n12/31/14
        kf: lvm, email 2.\n12/29/14 kf: on hold. lvm for marty, email 1. \n10/3/14
        ks: Spoke to Marty re:NCCs/9 creds. He said he''s been out of town and he
        has some he''ll send in later. No email needed, but he said he really appreciates
        the call to check in.\n4/24/14 kab: lvm for Marty re:NCCs and DC. sent email.\n3/11/14
        kab: left welcome vm for Marty. sent welcome email w/DC info, Yelp and Yahoo
        SIs info.\n6-24-13 not interested","customer_call_notes":null,"trial_source":"outbound","partner_id":null,"partner_account_id":null,"last_synd_stat_date":"2014-02-21T20:50:07Z","last_credit_grant":"2015-06-21","sales_status":false,"date_live":null,"user_notes":null,"enable_referral_marketing":false,"enable_retention_marketing":false,"last_handwritten_review_credit_grant":"2014-02-21","sugar_lead_id":null,"sugar_account_id":"2f8b173d-7aa1-2c35-aabd-52e1a2e015e0","sugar_opportunity_id":"31b7dd71-ca58-6ca7-0f3c-52e1a2de12ad","created_at":"2014-01-23T23:15:52Z","updated_at":"2015-11-09T22:32:06Z","status":"active","sales_user_id":139,"system_of_record":"***
        Created by CL Dev ***","activity_feed_created":true,"data_dedupe_enabled":false,"direct_connect_status":"unknown","direct_connect_status_date":null,"use_new_mapper":false,"direct_connect_install_date":null,"direct_connect_install_status":"downloaded","direct_connect_installed_by":"self","direct_connect_notes":null,"current_balance":"0.0","account_manager_id":null,"salesforce_account_id":null,"salesforce_opportunity_id":null,"default_enterprise_company":null},"admin_user":{"admin_user_id":415,"salesforce_id":null,"first_name":"Allison","last_name":"Tabacco-Hines","email":"ahines@customerlobby.com","password":null,"is_total_admin":1,"is_active":1,"is_account_manager":false,"screen_name":"ahines","sales_team_id":null,"created_at":"2015-05-11T15:56:00Z","updated_at":"2015-07-09T17:51:08Z","auth_key":null,"persistence_token":"907b82e0b59d3a31809017b633daf9ed496897db875d0247f0b5cc4a4f931eae1aee0c15edc77e8054095cef31f329482a4a2b49d3632c4e5d225f5422bb91aa","role":"member-services","employment_type":"full-time","crypted_password":"5f4dcc3b5aa765d61d8327deb882cf99","last_request_at":"2015-07-09T17:51:08Z"}},{"id":49431,"company_id":7750,"admin_user_id":415,"call_number":11,"completed_at":"2015-06-30T19:01:37Z","status":"completed","priority":11,"notes":"6/30/15
        ah: inc call from Jay. Talked to him re ncc''s and dc. Sent email fu.\r\n6/30/15
        jmr: lvm.\r\n6/26/15 jmr: lvm and sent email for Jay for nccs and dc.","created_at":"2015-02-07T13:30:23Z","updated_at":"2015-06-30T19:01:37Z","disposition":"talk","company":{"company_id":7750,"enterprise_id":null,"workflow_system_id":null,"account_level_id":3,"company_name":"Fireside
        Designs","company_description":"","address1":"1769 Riverdale Street","address2":"","city":"West
        Springfield","state":"MA","zip":"01089-1052","country":"US","latitude":"42.1515826","longitude":"-72.63014439999999","timezone":"Eastern
        Daylight Time","formatted_address":"1769 Riverdale Street, West Springfield,
        MA 01089, USA","phone":"4137330910","phone_ext":"","website":"http://www.fireside-designs.com/","is_active":true,"abbreviated_name":"fireside-designs","freetrial_start_date":"2011-05-31T10:47:45Z","signup_admin_id":null,"signup_ip_addr":"24.7.115.216","account_terminated":false,"termination_date":null,"activation_code":"921622811e444065","account_class":"business","promo_id":24,"average_score":0.93,"admin_notes":"jay''s
        extension 201 * Closed Mondays\n\n6/30/15 ah: inc call from Jay. Talked to
        him re ncc''s and dc. Sent email fu.\n6/30/15 jmr: lvm.\n6/26/15 jmr: lvm
        and sent email for Jay for nccs and dc.\n3/19/15 jmr: challenge received for
        M D''s review for \"inappropriate content\". challenge denied. I called Jean
        and he asked if it could be reconsidered. I asked around for a second opinion
        and decided to keep it denied. he said he was disappointed and is now reconsidering
        staying with us. sent him a follow up email recommending to comment along
        with the reason for the denial (as requested).\n2/11/15 kf: lvm for jay, emailed
        re: dc. \n10/6/14 ks: lvm for Jay and sent email re:NCCs/22 creds\n6/5/14
        kab: second attempt to reach Jay for DC install push. two messages left now.\n02/05/14
        kb: Called to followup with Jay re: data integration. Left vm sent email.
        \n2/4/14 kab: lvm for Jay. sent email re: NCCs and Yelp SI.\n5/31/13 kf: emailed
        re: fb app and ncc reminder. \n5/16/13 kf: put on hold forever, emailed appt
        request widget. \n5/1/13 kf: emailed ncc reminder/11 credits.  \n1/30/13 kf:
        left hm and sent email re: syndication, fb app, and ncc''s. \n10/12/12 rj:
        updated cc with jay, added 9 ncc.\n9/26/12 scd: Talked to Jay, going into
        their busy season, got lazy. took 7 ncc''s. no email sent.\n05/18/12 mm: Talked
        to Jay about NCCs, he can def get us some.  Emailed him re: NCCs.\n05/14/12
        mm: Left vm and sent email about denying challenge for d labonte''s review.  Explained
        other options. called Jay back and explained his options at his request.\n4/24/12:
        (AB) Received email from reviewer Julie Jaron and set her review to Not Publish
        at her request. \n1/12/12 BL: Talked with Jay, got 8 contacts, enabled Smart
        Invites over the phone. \n08/08/11 BL: Welcome vm/email.\nInbound found us
        through a search for another contractor\n6/30 - w/ cust. cb at 915./at lunch
        try back at 1130//na near impossible to get on the phone\n6/22 - jay saw reviews
        in google. was happy about that.new site with button was supposed to launch
        2 weeks ago so I suggested he put the button on old site in meantime. seems
        to like everything no questions.\n6/20 - na reviews in google maps//lm re:
        reviews in google\n6/8 - told him we got first review. said he sent code to
        webmaster. asked about google maps. I told him the trick to get it in there.
        seemed disappointed on 6-12 month timeline.\n6/7 - told him to input more
        CC#s. said he would.\n6/6 - realized he entered a CC#\n5/31 - heard about
        us through blumenthals article. wanted to find a way to manage reviews before
        theyre posted. Needs to talk to biz partner. doesnt collect emails. said he
        will pick questions and type in some CC#s. has a wg he can forward code to.
        showed everything I''m not sure on this one.//called to ask me what happens
        if he quits the lobby","customer_call_notes":"","trial_source":"house","partner_id":null,"partner_account_id":null,"last_synd_stat_date":"2011-12-15T13:47:48Z","last_credit_grant":"2015-06-10","sales_status":false,"date_live":"2011-07-06T00:00:00Z","user_notes":null,"enable_referral_marketing":false,"enable_retention_marketing":false,"last_handwritten_review_credit_grant":null,"sugar_lead_id":"d2f3f046-6ed4-9a6f-3672-4ffe7dd2c13e","sugar_account_id":"9ca3e999-7e47-512f-df35-4ffe7d98197c","sugar_opportunity_id":"1a0e6618-51fa-8d1e-7ed4-510966e7454f","created_at":"2011-05-31T10:47:45Z","updated_at":"2015-11-09T22:31:35Z","status":"active","sales_user_id":68,"system_of_record":"Quickbooks","activity_feed_created":true,"data_dedupe_enabled":false,"direct_connect_status":"unknown","direct_connect_status_date":null,"use_new_mapper":false,"direct_connect_install_date":null,"direct_connect_install_status":"downloaded","direct_connect_installed_by":"self","direct_connect_notes":null,"current_balance":"0.0","account_manager_id":null,"salesforce_account_id":null,"salesforce_opportunity_id":null,"default_enterprise_company":null},"admin_user":{"admin_user_id":415,"salesforce_id":null,"first_name":"Allison","last_name":"Tabacco-Hines","email":"ahines@customerlobby.com","password":null,"is_total_admin":1,"is_active":1,"is_account_manager":false,"screen_name":"ahines","sales_team_id":null,"created_at":"2015-05-11T15:56:00Z","updated_at":"2015-07-09T17:51:08Z","auth_key":null,"persistence_token":"907b82e0b59d3a31809017b633daf9ed496897db875d0247f0b5cc4a4f931eae1aee0c15edc77e8054095cef31f329482a4a2b49d3632c4e5d225f5422bb91aa","role":"member-services","employment_type":"full-time","crypted_password":"5f4dcc3b5aa765d61d8327deb882cf99","last_request_at":"2015-07-09T17:51:08Z"}},{"id":49445,"company_id":21967,"admin_user_id":415,"call_number":5,"completed_at":"2015-06-22T18:33:46Z","status":"completed","priority":5,"notes":"6/22/15
        ah: Recent touch and lots of ncc''s. No touch needed.\r\n4/8/15 kf: lvm for
        eric, emailed re: dc. ","created_at":"2015-02-07T13:30:23Z","updated_at":"2015-06-22T18:33:46Z","disposition":"other","company":{"company_id":21967,"enterprise_id":null,"workflow_system_id":1,"account_level_id":3,"company_name":"Flooring.org","company_description":"","address1":"Online","address2":"","city":"Tampa/St.
        Petersburg","state":"FL","zip":"33556","country":"US","latitude":"28.026247","longitude":"-82.503784","timezone":"Eastern
        Daylight Time","formatted_address":"Online Trading Academy, 3659 West Waters
        Avenue #200, Tampa, FL 33614, USA","phone":"8006899006","phone_ext":"","website":"http://www.flooring.org/","is_active":true,"abbreviated_name":"flooring-org","freetrial_start_date":"2013-05-30T15:00:29Z","signup_admin_id":null,"signup_ip_addr":null,"account_terminated":false,"termination_date":null,"activation_code":null,"account_class":"business","promo_id":62,"average_score":0.93,"admin_notes":"Andrew
        in charge of account\n\n6/29/15 jmr: inc call from Andrew asking about the
        pending customer calls. he expected to see them done by July but that hasn''t
        happened. let him know it will take a while longer but I''ll go ahead and
        put a priority on a few of them.\n6/24/15: mt: inc call from Andrew, said
        he has a customer, Christina Schneidle,  that he sent an email invite for,
        and because she didn''t write a review that way, he changed his mind and wanted
        her to get a call invite instead, he has the credits for it. Told him I''d
        put in a request to get that invitation sent (didn''t reveal to him our little
        hack to do that) to make sure she gets called. Deleted her phone number from
        where she was first entered, added her call invitation under \"Christina S\"\n6/22/15
        ah: Recent touch and lots of ncc''s. No touch needed.\n6/4/15: mt: inc call
        from Eric, said a customer gave a review but his city was marked down wrong,
        had the business'' city, but the customer was from CT, Eric wanted to have
        the customer''s real city. Told him I would ask call agent to verify customer
        was alright with edit. (Call agent confirmed, customer had hung up before
        asking for city, edit made). He also wanted to verify what Andrew was told
        about calls, he said he heard we only call 1 customer a day and he wanted
        to know if there were any upgrades. Looks like AH told him that we call 2,
        which is correct, so I told him that I saw 2 calls were in progress, and 2
        more are set to be called after them. Also let him know SQ was OFF, so anyone
        else he adds won''t be delayed. He was good with that. \n6/2/15 ah: inc call
        from Andrew asking how many cust are contacted via phone each day. I told
        him 2. He asked if more can be contacted, and I nicely told him no (in order
        to keep reviews consistently coming in). He''s happy.\n6/1/15 jmr: inc call
        from eric wants to utilize account a bit more. had a question about why there
        were customers still waiting to be called. explained the smart call queue
        and went over the number of attempts we make on each customer requested. everything''s
        good!\n4/8/15 kf: lvm for eric, emailed re: dc. \n2/9/15 ld spk w really nice
        guy.  lvm saying that we are going through and \"upgrading accounts\" with
        Direct Connect.  Left direct line.\n10/6/14 ks: Called, MBF, sent Eric an
        email re:NCCs/23 creds\n3/18/14 tj: spoke w/ Eric. enabled Google si. asked
        for ncc''s. He''s got none atm. Told him about DC. He asked for an email.
        sent email re: ncc strat & DC info.\n11/6/13 tj: spoke w/ Eric. Everything
        going well. added 1 ncc.\n7.26.13 scd: lhm & sent welcome email.\n7.11.13
        scd: Andrew let me know that they got a review. He told me that Eric is very
        familiar with us, has a friend who uses us, and just needed a friendly email
        re ncc''s. I will call for a welcome call soon. (c). sent email re ncc''s
        meantime. \n7.1.13 scd: no ncc''s, reviews or button. sent email to Andrew
        and he''ll let me know when they add some and are ready for a welcome call.\nOne
        call close from Linkedin","customer_call_notes":"CHECK AREA CODES Compare
        and buy flooring online.","trial_source":"outbound","partner_id":null,"partner_account_id":null,"last_synd_stat_date":"2013-05-30T15:02:31Z","last_credit_grant":"2015-07-02","sales_status":false,"date_live":null,"user_notes":null,"enable_referral_marketing":false,"enable_retention_marketing":false,"last_handwritten_review_credit_grant":"2013-05-30","sugar_lead_id":null,"sugar_account_id":"8f3d57bb-2f21-efbf-a256-51a769ac0918","sugar_opportunity_id":"9a6502b3-f52c-dc8c-d18c-51a7698aa9c0","created_at":"2013-05-30T15:00:29Z","updated_at":"2015-11-09T22:31:57Z","status":"active","sales_user_id":139,"system_of_record":"Quickbooks","activity_feed_created":true,"data_dedupe_enabled":false,"direct_connect_status":"not_running","direct_connect_status_date":null,"use_new_mapper":false,"direct_connect_install_date":null,"direct_connect_install_status":"downloaded","direct_connect_installed_by":"self","direct_connect_notes":null,"current_balance":"0.0","account_manager_id":null,"salesforce_account_id":null,"salesforce_opportunity_id":null,"default_enterprise_company":null},"admin_user":{"admin_user_id":415,"salesforce_id":null,"first_name":"Allison","last_name":"Tabacco-Hines","email":"ahines@customerlobby.com","password":null,"is_total_admin":1,"is_active":1,"is_account_manager":false,"screen_name":"ahines","sales_team_id":null,"created_at":"2015-05-11T15:56:00Z","updated_at":"2015-07-09T17:51:08Z","auth_key":null,"persistence_token":"907b82e0b59d3a31809017b633daf9ed496897db875d0247f0b5cc4a4f931eae1aee0c15edc77e8054095cef31f329482a4a2b49d3632c4e5d225f5422bb91aa","role":"member-services","employment_type":"full-time","crypted_password":"5f4dcc3b5aa765d61d8327deb882cf99","last_request_at":"2015-07-09T17:51:08Z"}},{"id":49519,"company_id":11139,"admin_user_id":415,"call_number":8,"completed_at":"2015-06-26T17:32:06Z","status":"completed","priority":8,"notes":"6/26/15
        ah: lvm for Dave on his cell re ncc''s.\r\n6/23/15 ah: lvm for Dave re ncc''s\r\n6/19/15
        ah: lvm for Dave re ncc''s. Sent email fu","created_at":"2015-02-08T13:30:22Z","updated_at":"2015-06-26T17:32:06Z","disposition":"voicemail","company":{"company_id":11139,"enterprise_id":null,"workflow_system_id":null,"account_level_id":3,"company_name":"J&L
        Transmissions","company_description":"8228 Southeast Taylor Street, Portland,
        OR","address1":"8228 Southeast Taylor Street","address2":"","city":"Portland","state":"OR","zip":"97216","country":"US","latitude":"45.515314","longitude":"-122.5784038","timezone":"Pacific
        Daylight Time","formatted_address":"8228 Southeast Taylor Street, Portland,
        OR 97216, USA","phone":"5038416991","phone_ext":"","website":"http://www.jltransmission.com/index.htm","is_active":true,"abbreviated_name":"jl-transmissions","freetrial_start_date":"2012-03-29T11:05:43Z","signup_admin_id":null,"signup_ip_addr":"71.202.183.119","account_terminated":false,"termination_date":null,"activation_code":"91026321211e2c222","account_class":"business","promo_id":58,"average_score":0.92,"admin_notes":"Dave
        pp for ncc''s?: 503 734 8586\naccounts 11151, 11139, 11149\nJose''s direct
        line (503) 841-6991\n\n6/26/15 ah: lvm for Dave on his cell re ncc''s.\n6/23/15
        ah: lvm for Dave re ncc''s\n6/19/15 ah: lvm for Dave re ncc''s. Sent email
        fu\n5/18/15: mt: no response from Dave Johnson, challenge approved.\n5/8/15
        tj: Challenge. reviewer dave johnson not a customer. Asked for info.\n1/6/15
        ld challenge approved for linda''s review.  written about another company.  duh,
        linda. \n10/8/14 kf: email 2....updated CC.\n10/7/14 kab: on hold, unfortunately.
        still lvm for Dave w/NCCs reminder to cover and sent email to Dave.\n10/3/14
        kf: on hold. lhm, email 1. \n6/4/14 tj: called, spoke w/ Jose who said I should
        call Dave for ncc''s. Called Dave. lvm. sent email re: ncc''s strat, si''s,
        & DC.\n2.20.14 scd: challenged time-sent Dawn proof of customer email. update:
        challenge approved.\n1/9/14 kab: lhm for Jose. sent email re:NCCs (38 creds)
        and Yelp SI to all.\n8/29/13 kf: lhm and emailed all re: syndication success,
        ncc, and si''s.\n4/24/13 kf: emailed ncc reminder/22 credits. \n03/27/13 mm:
        sent Dave email explaining outcome of last two NCCs. Asked for many more to
        use 20 credits.\n03/21/13 mm: Dave emailed me homemade handwritten review
        forms to be published. I called him and let him know that he should not send
        these to us, just send names and numbers, and entered 2 nccs. He said okay.\n02/05/13
        mm: Dave called cause he can''t log in. Added him as new user and sent him
        email with log in info and where to generate button code for website. Asked
        for NCCs as well, he said they are working on list right now.\n12/20/12 scd:
        spoke briefly to jose re ncc''s, sent email to both users.\n6/28/12 Dave called
        in and asked if the review he''d sent in, Sydney''s, been transcribed and
        verified. I had him re-email it to me and that we''d call to verify and use
        it as a cc. when I got it, it''s totally a rip-off of our HW''s, I will tell
        him moving forward, we can''t accept these.\n06/08/12 scd: lhm and sent welcome
        email. \n5/14/12 rj: dave had questions about reviews syndication, explained
        fb/twitter apps, other sites check box.\n5/9/12 rj: dave left vm about using
        CL reviews on sites like google, yahoo, and yelp. called him back, explained
        publishing policies.\n5/8/12 rj: dave called in about clarifications concerning
        managing reviews: how to get a review down if they worked it out (withdrawal
        or email verification), notifications regarding the status of a challenge
        (auto email, call if denied) pending state and challenges/reviews (extends
        pending state).\n5/2/12 rj: Dave called in about reviews he sent to reviews@customerlobby.com,
        told him to send them to me and i''ll take a look.  wrote back w/ q''s about
        challenges, responded with details/tips. also wanted calls to go out to two
        handwritten reviewers if no response, calendared.\n\n4.25 LM\n3.29- Bob contact
        number is (503)853-1322.Web guy Dave (503)734-8586.\n Jose is manager here.","customer_call_notes":"","trial_source":"outbound","partner_id":null,"partner_account_id":null,"last_synd_stat_date":"2012-04-30T07:49:00Z","last_credit_grant":"2015-07-02","sales_status":false,"date_live":"2012-03-30T00:00:00Z","user_notes":null,"enable_referral_marketing":false,"enable_retention_marketing":false,"last_handwritten_review_credit_grant":"2012-04-30","sugar_lead_id":"b162fce4-6012-bd66-13c8-4ffe87743cb5","sugar_account_id":"9f1f84a4-4add-1976-e007-4fecbc4c2be5","sugar_opportunity_id":"dc1d0059-7952-5362-54de-50d36a8450b5","created_at":"2012-03-29T11:05:43Z","updated_at":"2015-11-09T22:31:42Z","status":"active","sales_user_id":79,"system_of_record":"***
        Created by CL Dev ***","activity_feed_created":true,"data_dedupe_enabled":false,"direct_connect_status":"unknown","direct_connect_status_date":null,"use_new_mapper":false,"direct_connect_install_date":null,"direct_connect_install_status":"downloaded","direct_connect_installed_by":"self","direct_connect_notes":null,"current_balance":"0.0","account_manager_id":null,"salesforce_account_id":null,"salesforce_opportunity_id":null,"default_enterprise_company":null},"admin_user":{"admin_user_id":415,"salesforce_id":null,"first_name":"Allison","last_name":"Tabacco-Hines","email":"ahines@customerlobby.com","password":null,"is_total_admin":1,"is_active":1,"is_account_manager":false,"screen_name":"ahines","sales_team_id":null,"created_at":"2015-05-11T15:56:00Z","updated_at":"2015-07-09T17:51:08Z","auth_key":null,"persistence_token":"907b82e0b59d3a31809017b633daf9ed496897db875d0247f0b5cc4a4f931eae1aee0c15edc77e8054095cef31f329482a4a2b49d3632c4e5d225f5422bb91aa","role":"member-services","employment_type":"full-time","crypted_password":"5f4dcc3b5aa765d61d8327deb882cf99","last_request_at":"2015-07-09T17:51:08Z"}},{"id":49591,"company_id":19175,"admin_user_id":415,"call_number":6,"completed_at":"2015-06-24T17:04:29Z","status":"completed","priority":6,"notes":"6/24/15
        ah: Spoke with Leanne re ncc''s. She said I should email Casey. fu email sent
        re ncc''s.\r\n6/22/15 ah: lhm with gk for Leanne re ncc''s. Sent email fu.
        UPDATE: email bounced back. Removed email from notes. If I don''t hear back
        from Leigh Ann, I''ll ask gk for email.\r\n4/14/15 kf: lhm with gk, she gave
        me leeann''s email. emailed both re: ncc.\r\n2/10/15 kf: lvm & emailed re:
        dc. ","created_at":"2015-02-09T13:30:28Z","updated_at":"2015-06-24T17:04:29Z","disposition":"talk","company":{"company_id":19175,"enterprise_id":null,"workflow_system_id":null,"account_level_id":3,"company_name":"Action
        Chiropractic","company_description":"","address1":"6410 Charlotte Pike, Suite101","address2":"","city":"Nashville","state":"TN","zip":"37205","country":"US","latitude":"36.133379","longitude":"-86.89097009999999","timezone":"Central
        Daylight Time","formatted_address":"6410 Old Charlotte Pike #101, Nashville,
        TN 37205, USA","phone":"6153564656","phone_ext":"","website":"http://www.nashvillespinedoctor.com","is_active":true,"abbreviated_name":"action-chiropractic","freetrial_start_date":"2013-02-25T19:54:12Z","signup_admin_id":null,"signup_ip_addr":null,"account_terminated":false,"termination_date":null,"activation_code":null,"account_class":"business","promo_id":24,"average_score":0.98,"admin_notes":"Connected
        to 18873\n\n6/24/15 ah: Spoke with Leanne re ncc''s. She said I should email
        Casey. fu email sent re ncc''s.\n6/22/15 ah: lhm with gk for Leanne re ncc''s.
        Sent email fu. UPDATE: email bounced back. Removed email from notes. If I
        don''t hear back from Leigh Ann, I''ll ask gk for email.\n4/14/15 kf: lhm
        with gk, she gave me leeann''s email. emailed both re: ncc.\n2/10/15 kf: lvm
        & emailed re: dc. \n12/2/14 ld: LeeAnn called earlier with NCC''s. Advised
        how to use the website to upload NCC''s, showed her around a bit.  May be
        future point of contact.\n10/8/14 ks: Called for Casey but gatekeeper blocked
        me \"why can''t you just talk to me about this?\" Asked her for NCCs. \"Oh
        let me go get the dr. for that.\" Put on hold for a while only for GK to come
        back and say he''s with a patient and he''ll cb. Email it is.\n5/20/14 tj:
        inc call, Casey. He''s thinking about cancelling, asked about what we do for
        him, thought our reviews went to search engines. They do. Did a wt w/ him
        about CG synd. Went over the difference between Plus and Biz. Downgraded both
        accts to Biz per his request. Told him about DC. He doesn''t use invoices
        for his chiro biz, but he does for the auto shop. sent fu acct performance
        email.\n4/14/14 tj: sent email re: ncc''s & DC.\n11/21/13 tj: coordinated
        an attack on reviewers w/ Casey. He let them know to expect a confirmation
        email for their reviews. Gave me the go ahead to reenter kiosk reviews. Reentered.\n11/19/13
        tj: Casey called in wants another email of unresponsive contacts. email sent.\n11/12/13
        tj: The Dr. wanted to know how he could get the most out of his accts. did
        a wt on handwritten, syndication, mobile kiosk, and call reviews. Re entered
        his hw reviews into kiosk for reconfirmation. sent email w/ info.\n8.9.13
        scd: lhm for the dr. sent email re ncc''s and si''s.\n4/25/13 kf: Dr. Bearden
        called in and asked about various account functionality. gave him a long wt,
        showed him how to track reviews and send invites. he seems more interested
        in the open invitations. sent him email with ways of getting reviews included.
        \n4.8.13 scd: lhm & sent welcome email.\n\n3-5-13 Not in. Said try between
        1-3 tomorrow\n2-27-12 Called twice, doctor out. Either try back in a bit or
        tomorrow\n2/25 Dr. Casey Bearden is DM. Referral from Thomas Kwik Kar lube
        and tune . likes review forms","customer_call_notes":"","trial_source":"outbound","partner_id":null,"partner_account_id":null,"last_synd_stat_date":"2014-05-20T15:32:47Z","last_credit_grant":"2015-06-21","sales_status":true,"date_live":"2013-02-27T00:00:00Z","user_notes":null,"enable_referral_marketing":false,"enable_retention_marketing":false,"last_handwritten_review_credit_grant":"2014-05-20","sugar_lead_id":null,"sugar_account_id":"e98004a4-0fd4-e134-4624-512bc18fdb87","sugar_opportunity_id":"82040f6f-3ed7-9d26-6aef-512bc1127803","created_at":"2013-02-25T19:54:12Z","updated_at":"2015-11-09T22:31:53Z","status":"active","sales_user_id":109,"system_of_record":"none","activity_feed_created":true,"data_dedupe_enabled":false,"direct_connect_status":"unknown","direct_connect_status_date":null,"use_new_mapper":false,"direct_connect_install_date":null,"direct_connect_install_status":"downloaded","direct_connect_installed_by":"self","direct_connect_notes":null,"current_balance":"0.0","account_manager_id":335,"salesforce_account_id":null,"salesforce_opportunity_id":null,"default_enterprise_company":null},"admin_user":{"admin_user_id":415,"salesforce_id":null,"first_name":"Allison","last_name":"Tabacco-Hines","email":"ahines@customerlobby.com","password":null,"is_total_admin":1,"is_active":1,"is_account_manager":false,"screen_name":"ahines","sales_team_id":null,"created_at":"2015-05-11T15:56:00Z","updated_at":"2015-07-09T17:51:08Z","auth_key":null,"persistence_token":"907b82e0b59d3a31809017b633daf9ed496897db875d0247f0b5cc4a4f931eae1aee0c15edc77e8054095cef31f329482a4a2b49d3632c4e5d225f5422bb91aa","role":"member-services","employment_type":"full-time","crypted_password":"5f4dcc3b5aa765d61d8327deb882cf99","last_request_at":"2015-07-09T17:51:08Z"}},{"id":49595,"company_id":24547,"admin_user_id":415,"call_number":5,"completed_at":"2015-06-26T15:36:16Z","status":"completed","priority":5,"notes":"6/26/15
        ah: Called for Eli, but he''d left the office. GK gave me his cell. Called
        cell and lvm re ncc''s.\r\n6/24/15 ah: lhm for Eli re ncc''s.\r\n6/22/15 ah:
        lhm for Eli to call me back re ncc''s. David doesn''t work there any more.
        Sent email fu.\r\n4/8/15 kf: lvm, emailed re: dc/campaigns.\r\n2/11/15 kf:
        lvm for david, emailed re: dc. ","created_at":"2015-02-09T13:30:28Z","updated_at":"2015-06-26T15:36:16Z","disposition":"voicemail","company":{"company_id":24547,"enterprise_id":null,"workflow_system_id":1,"account_level_id":3,"company_name":"All
        Around","company_description":"All Around is your LOCAL Home Service Provider.
        Use us for all commercial/residential repair, remodeling, and routine maintenance
        needs! Give us a call!","address1":"701 Decatur Ave N, #201","address2":"","city":"Minneapolis","state":"MN","zip":"55427","country":"US","latitude":"44.9861926","longitude":"-93.394056","timezone":"Central
        Daylight Time","formatted_address":"701 Decatur Avenue North #201, Minneapolis,
        MN 55427, USA","phone":"7634473944","phone_ext":"","website":"http://www.AllAround.com","is_active":true,"abbreviated_name":"all-around","freetrial_start_date":"2013-08-28T13:51:08Z","signup_admin_id":null,"signup_ip_addr":null,"account_terminated":false,"termination_date":null,"activation_code":"ONuzSkPt7Sgt6WMDriP-bw","account_class":"business","promo_id":57,"average_score":0.99,"admin_notes":"Eli''s
        Cell: 651-354-2780\n\n6/26/15 ah: Called for Eli, but he''d left the office.
        GK gave me his cell. Called cell and lvm re ncc''s.\n6/24/15 ah: lhm for Eli
        re ncc''s.\n6/22/15 ah: lhm for Eli to call me back re ncc''s. David doesn''t
        work there any more. Sent email fu.\n4/8/15 kf: lvm, emailed re: dc/campaigns.\n2/11/15
        kf: lvm for david, emailed re: dc. \n10/27/14 ks: David called, wanted to
        know what it meant by \"Other\" for how people find his reviews page. Tried
        to explain it but didn''t do a good job. Checked for more specific information
        and sent email with what constitutes Other.\n10/13/14 kab: lhm for David re:installing
        DC. sent email w/improved stats and reminder he can toggle automation to cherry-pick
        (notes from Feb indicate that was his reservation).\n10/10/14 ks: inc call
        from David, went through tracking reviews. He was concerned about the date
        calls were requested and the date they were marked unresponsive being the
        same. I explained that it says they were the same day but that''s an error
        and we did call 3 times and leave 2 vms. That made him feel better. Showed
        him how to send email invites as another method for getting reviews. He was
        happy with everything.\n10/9/14 ks: Support email from David, asking why he
        can''t see how many calls have been made to each of his customers anymore.
        Replied and explained that on new panel we''re still working on that ability
        but told him how to track calls/see who has given a review.\n10/8/14 ks: lhm
        for David and sent email re:NCCs/8 creds\n8/28/14 tj: David lvm. Called him.
        His Business info isn''t consistent. He''s asking us how we synd the reviews.
        Gave him an overview. It looks good on CityGrid so I sent him an email w/
        a link to update the listing on InfoUsa.\n5/22/14 kab: one of Kathy Z''s reviews
        Challenged -- duplicate. this town''s not big enough for the both of them.
        Challenge Approved, removed.\n4.29.14 scd: man called in and asked that I
        delete a cust for a call he just entered. done. wade is deleted.\n4/23/14
        kf: lvm for david and emailed re: ncc.\n4/8/14 tj: reviewer john doe unresponsive.
        Challenge accepted.\n3/31/14 tj: Challenge, john doe not a customer. Asked
        for proof of svc.\n2/4/14 rj: contacted david about qb integration.  he only
        clicked to see what ti was about, is not currently interested because he doesn''t
        want to contact commercial clients, but would love it if he could filter residential
        only.","customer_call_notes":null,"trial_source":"house","partner_id":null,"partner_account_id":null,"last_synd_stat_date":"2013-09-23T22:26:26Z","last_credit_grant":"2015-06-23","sales_status":false,"date_live":null,"user_notes":null,"enable_referral_marketing":false,"enable_retention_marketing":false,"last_handwritten_review_credit_grant":"2013-09-23","sugar_lead_id":null,"sugar_account_id":"cb8f9ce3-9469-c706-c39f-521e0074068e","sugar_opportunity_id":"734451d7-a414-62c1-eda0-521e000586ab","created_at":"2013-08-28T13:51:08Z","updated_at":"2015-11-09T22:32:00Z","status":"active","sales_user_id":139,"system_of_record":"***
        Created by CL Dev ***","activity_feed_created":true,"data_dedupe_enabled":false,"direct_connect_status":"not_running","direct_connect_status_date":null,"use_new_mapper":false,"direct_connect_install_date":null,"direct_connect_install_status":"downloaded","direct_connect_installed_by":"self","direct_connect_notes":null,"current_balance":"0.0","account_manager_id":null,"salesforce_account_id":null,"salesforce_opportunity_id":null,"default_enterprise_company":null},"admin_user":{"admin_user_id":415,"salesforce_id":null,"first_name":"Allison","last_name":"Tabacco-Hines","email":"ahines@customerlobby.com","password":null,"is_total_admin":1,"is_active":1,"is_account_manager":false,"screen_name":"ahines","sales_team_id":null,"created_at":"2015-05-11T15:56:00Z","updated_at":"2015-07-09T17:51:08Z","auth_key":null,"persistence_token":"907b82e0b59d3a31809017b633daf9ed496897db875d0247f0b5cc4a4f931eae1aee0c15edc77e8054095cef31f329482a4a2b49d3632c4e5d225f5422bb91aa","role":"member-services","employment_type":"full-time","crypted_password":"5f4dcc3b5aa765d61d8327deb882cf99","last_request_at":"2015-07-09T17:51:08Z"}},{"id":49645,"company_id":17231,"admin_user_id":415,"call_number":6,"completed_at":"2015-06-22T23:33:10Z","status":"completed","priority":6,"notes":"6/22/15
        ah: Spoke with David re ncc''s. He''s going to fax over a bunch shortly. Sent
        email fu\r\n4/14/15 kf: asked for cb in an hour...lvm, emailed re: dc/campaigns.
        \r\n3/27/15 kf: on hold. david said CC should be fine to run, but it failed.
        i suspect it''s part of the cybersource exp date error. \r\n2/11/15 kf: lvm
        for david, emailed re: dc. ","created_at":"2015-02-10T13:30:20Z","updated_at":"2015-06-22T23:33:10Z","disposition":"talk","company":{"company_id":17231,"enterprise_id":null,"workflow_system_id":null,"account_level_id":3,"company_name":"Discount
        Electric","company_description":"","address1":"1657 Welford Cir","address2":"","city":"Hayward","state":"CA","zip":"94544","country":"US","latitude":"37.6189549","longitude":"-122.0684244","timezone":"Pacific
        Daylight Time","formatted_address":"1657 Welford Circle, Hayward, CA 94544,
        USA","phone":"5106733809","phone_ext":"","website":"http://www.discountelectricofca.com/","is_active":true,"abbreviated_name":"discount-electric","freetrial_start_date":"2012-12-13T17:18:03Z","signup_admin_id":null,"signup_ip_addr":null,"account_terminated":false,"termination_date":null,"activation_code":null,"account_class":"business","promo_id":24,"average_score":0.95,"admin_notes":"6/22/15
        ah: Spoke with David re ncc''s. He''s going to fax over a bunch shortly. Sent
        email fu\n4/14/15 kf: asked for cb in an hour...lvm, emailed re: dc/campaigns.
        \n3/27/15 kf: on hold. david said CC should be fine to run, but it failed.
        i suspect it''s part of the cybersource exp date error. \n2/11/15 kf: lvm
        for david, emailed re: dc. \n12/24/14 jmr: called, added 6 nccs. reset his
        password at his request.\n10/9/14 kab: called, lvm re: NCCs/23 creds. sent
        email w/DC info included.\n9/2/14 kf: on hold. updated CC with david, he''s
        a little strange to talk to, sounds really nervous and jumpy. he likes the
        reviews he has from a year ago, but i convinced him that he needs some more
        too. he gave me CC, said he might cb with some #s. then he asked what the
        name of my company is...guessing he''s not the most engaged biz owner around.\n3/24/14
        kab: lvm for David re:NCCs/11 creds. sent email re:that and DC.\n4.4.13 scd:
        David called in, wanted to remove latest review b/c it puts them in a bad
        light (pun totally intended) but I explained it will remain published. walked
        him through Featuring Reviews. Also told him about WR and Writing a Response,
        but he was good.\n2.28.13 scd: spoke to David. bad connection, welcome call.
        Got 7 ncc''s. Sent welcome email.\n12/31/12 scd: sent email invite to cc Tony.\n2/7
        825 SP blew me off and hung up","customer_call_notes":"Please say \"This is
        to help David out\" \"David really would appreciate your review\" etc...just
        throw David''s name around!","trial_source":"outbound","partner_id":null,"partner_account_id":null,"last_synd_stat_date":"2013-01-24T16:38:24Z","last_credit_grant":"2015-06-24","sales_status":false,"date_live":"2013-01-04T00:00:00Z","user_notes":null,"enable_referral_marketing":false,"enable_retention_marketing":false,"last_handwritten_review_credit_grant":"2013-01-24","sugar_lead_id":null,"sugar_account_id":"1049e78e-e78a-98a8-6a92-50ca0da3c192","sugar_opportunity_id":"1416c551-aee0-ce56-4877-50ca0d92ec17","created_at":"2012-12-13T17:18:03Z","updated_at":"2015-11-09T22:31:51Z","status":"active","sales_user_id":139,"system_of_record":"***
        Created by CL Dev ***","activity_feed_created":true,"data_dedupe_enabled":false,"direct_connect_status":"unknown","direct_connect_status_date":null,"use_new_mapper":false,"direct_connect_install_date":null,"direct_connect_install_status":"downloaded","direct_connect_installed_by":"self","direct_connect_notes":null,"current_balance":"0.0","account_manager_id":null,"salesforce_account_id":null,"salesforce_opportunity_id":null,"default_enterprise_company":null},"admin_user":{"admin_user_id":415,"salesforce_id":null,"first_name":"Allison","last_name":"Tabacco-Hines","email":"ahines@customerlobby.com","password":null,"is_total_admin":1,"is_active":1,"is_account_manager":false,"screen_name":"ahines","sales_team_id":null,"created_at":"2015-05-11T15:56:00Z","updated_at":"2015-07-09T17:51:08Z","auth_key":null,"persistence_token":"907b82e0b59d3a31809017b633daf9ed496897db875d0247f0b5cc4a4f931eae1aee0c15edc77e8054095cef31f329482a4a2b49d3632c4e5d225f5422bb91aa","role":"member-services","employment_type":"full-time","crypted_password":"5f4dcc3b5aa765d61d8327deb882cf99","last_request_at":"2015-07-09T17:51:08Z"}},{"id":50875,"company_id":17819,"admin_user_id":415,"call_number":6,"completed_at":"2015-06-26T15:48:33Z","status":"completed","priority":6,"notes":"6/26/15
        ah: Called for Tammy, but no answer. No vm left this time since I''ve already
        left 2 and an email\r\n6/24/15 ah: lvm for Tammy re advice on how we could
        make account even better (thinking SI''s and synd).\r\n6/22/15 ah: lvm for
        Tammy re SI''s. Sent email fu.\r\n4/14/15 kf: lvm for tammy, emailed re: dc/campaigns.\r\n3/11/15
        kf: lvm for tammy, emailed re: dc/campaigns.","created_at":"2015-03-11T12:30:20Z","updated_at":"2015-06-26T15:48:33Z","disposition":"voicemail","company":{"company_id":17819,"enterprise_id":null,"workflow_system_id":null,"account_level_id":3,"company_name":"Criterium-Cincinnati
        Engineers","company_description":"","address1":"P.O. Box 181503","address2":"","city":"Cincinnati","state":"OH","zip":"45018-1503","country":"US","latitude":"39.2562047","longitude":"-84.77529","timezone":"Eastern
        Daylight Time","formatted_address":"Cincinnati West Airport-I67, 10004 West
        Road, Harrison, OH 45030, USA","phone":"5134749600","phone_ext":"","website":"http://criterium-cincinnati.com","is_active":true,"abbreviated_name":"criterium-cincinnati-engineers","freetrial_start_date":"2013-01-11T21:23:28Z","signup_admin_id":null,"signup_ip_addr":null,"account_terminated":false,"termination_date":null,"activation_code":null,"account_class":"business","promo_id":62,"average_score":0.99,"admin_notes":"6/26/15
        ah: Called for Tammy, but no answer. No vm left this time since I''ve already
        left 2 and an email\n6/24/15 ah: lvm for Tammy re advice on how we could make
        account even better (thinking SI''s and synd).\n6/22/15 ah: lvm for Tammy
        re SI''s. Sent email fu.\n4/14/15 kf: lvm for tammy, emailed re: dc/campaigns.\n3/11/15
        kf: lvm for tammy, emailed re: dc/campaigns.\n11/10/14 ks: lvm for Tammy re:NCCs/40
        creds/DC. Sending good performance email.\n3/25/14 kab: spoke w/Tammy re:NCCs/26
        creds. she''s convinced a lot of people don''t like to be called and prefers
        emails, but she will get SOME NCCs in there, does not want a reminder email.
        they use QB and she wanted to know more about DC, so I offered to send an
        info email. sent.\n3.14.13 scd: lvm & sent welcome email.\n3/5/13 kf: emailed
        Tammy receipt per her request, as communicated through Andrew. \n2.13.13 scd:
        emailed Tammy W9 form per emailed request.","customer_call_notes":"","trial_source":"outbound","partner_id":null,"partner_account_id":null,"last_synd_stat_date":"2013-02-13T18:29:02Z","last_credit_grant":"2015-06-13","sales_status":false,"date_live":"2013-01-15T00:00:00Z","user_notes":null,"enable_referral_marketing":false,"enable_retention_marketing":false,"last_handwritten_review_credit_grant":"2013-02-13","sugar_lead_id":null,"sugar_account_id":"4f8fcfae-8533-7345-41e0-50f082d3339e","sugar_opportunity_id":"52c67666-ef33-ae36-0496-50f082ba5203","created_at":"2013-01-11T21:23:28Z","updated_at":"2015-11-09T22:31:51Z","status":"active","sales_user_id":139,"system_of_record":"Quickbooks","activity_feed_created":true,"data_dedupe_enabled":false,"direct_connect_status":"unknown","direct_connect_status_date":null,"use_new_mapper":false,"direct_connect_install_date":null,"direct_connect_install_status":"downloaded","direct_connect_installed_by":"self","direct_connect_notes":null,"current_balance":"0.0","account_manager_id":null,"salesforce_account_id":null,"salesforce_opportunity_id":null,"default_enterprise_company":null},"admin_user":{"admin_user_id":415,"salesforce_id":null,"first_name":"Allison","last_name":"Tabacco-Hines","email":"ahines@customerlobby.com","password":null,"is_total_admin":1,"is_active":1,"is_account_manager":false,"screen_name":"ahines","sales_team_id":null,"created_at":"2015-05-11T15:56:00Z","updated_at":"2015-07-09T17:51:08Z","auth_key":null,"persistence_token":"907b82e0b59d3a31809017b633daf9ed496897db875d0247f0b5cc4a4f931eae1aee0c15edc77e8054095cef31f329482a4a2b49d3632c4e5d225f5422bb91aa","role":"member-services","employment_type":"full-time","crypted_password":"5f4dcc3b5aa765d61d8327deb882cf99","last_request_at":"2015-07-09T17:51:08Z"}},{"id":51151,"company_id":31783,"admin_user_id":415,"call_number":4,"completed_at":"2015-06-24T16:53:56Z","status":"completed","priority":4,"notes":"6/24/15
        ah: lhm for Paul although the answering service said he''s never at this number.
        Asked if they could give me his number. Nope. \r\n6/22/15 ah: lvm for Paul
        re ncc''s and widget. Sent email fu re ncc''s.\r\n4/20/15 kf: lhm for paul,
        emailed re: dc/campaigns.","created_at":"2015-03-18T12:30:20Z","updated_at":"2015-06-24T16:53:56Z","disposition":"email","company":{"company_id":31783,"enterprise_id":null,"workflow_system_id":null,"account_level_id":3,"company_name":"A
        Plus Inspections of Texas","company_description":"Home Inspections & Commercial
        Inspections","address1":"481 Stephen F Austin Dr","address2":"","city":"Conroe","state":"TX","zip":"77302","country":"US","latitude":"30.2593385","longitude":"-95.43646410000001","timezone":"Central
        Daylight Time","formatted_address":"481 Stephen F Austin Drive, Conroe, TX
        77302, USA","phone":"7132492618","phone_ext":"","website":"http://www.inspec4.net","is_active":true,"abbreviated_name":"a-plus-inspections-of-texas","freetrial_start_date":"2014-04-12T00:00:00Z","signup_admin_id":null,"signup_ip_addr":null,"account_terminated":false,"termination_date":null,"activation_code":"omNsAZ18FV8KHLtgyHcEnw","account_class":"business","promo_id":58,"average_score":1.0,"admin_notes":"6/24/15
        ah: lhm for Paul although the answering service said he''s never at this number.
        Asked if they could give me his number. Nope. \n6/22/15 ah: lvm for Paul re
        ncc''s and widget. Sent email fu re ncc''s.\n4/20/15 kf: lhm for paul, emailed
        re: dc/campaigns.\n11/17/14 ks: lhm for Paul and sent email re:NCCs/6 creds.\n7/15/14
        tj: lhm. sent email re: ncc''s, si''s, synd, & DC.\n6/2/14 tj: lhm. sent welcome
        email.\n5/12/14 Got review credits and info in the system. Call scheduled
        later in week.\n5/8/14 Dude called me after termination email. Restarted trial
        and apparently he just dropped some other adverts so im pushing for week 2
        close.\n\n4/8/14 heard about us from a meeting with local business owners.
        Sent email and spoke over the phone","customer_call_notes":"Standard Residential
        Inspection with Termite","trial_source":"house","partner_id":null,"partner_account_id":null,"last_synd_stat_date":"2014-05-16T20:00:35Z","last_credit_grant":"2015-06-16","sales_status":true,"date_live":null,"user_notes":null,"enable_referral_marketing":false,"enable_retention_marketing":false,"last_handwritten_review_credit_grant":"2014-05-16","sugar_lead_id":null,"sugar_account_id":"d9420bf0-a080-e6ac-a1fa-534466773e40","sugar_opportunity_id":"65331e3d-5cf5-25f1-99df-53446662e9b2","created_at":"2014-04-08T21:13:56Z","updated_at":"2015-11-09T22:32:09Z","status":"active","sales_user_id":133,"system_of_record":"***
        Created by CL Dev ***","activity_feed_created":true,"data_dedupe_enabled":false,"direct_connect_status":"unknown","direct_connect_status_date":null,"use_new_mapper":false,"direct_connect_install_date":null,"direct_connect_install_status":"downloaded","direct_connect_installed_by":"self","direct_connect_notes":null,"current_balance":"0.0","account_manager_id":null,"salesforce_account_id":null,"salesforce_opportunity_id":null,"default_enterprise_company":null},"admin_user":{"admin_user_id":415,"salesforce_id":null,"first_name":"Allison","last_name":"Tabacco-Hines","email":"ahines@customerlobby.com","password":null,"is_total_admin":1,"is_active":1,"is_account_manager":false,"screen_name":"ahines","sales_team_id":null,"created_at":"2015-05-11T15:56:00Z","updated_at":"2015-07-09T17:51:08Z","auth_key":null,"persistence_token":"907b82e0b59d3a31809017b633daf9ed496897db875d0247f0b5cc4a4f931eae1aee0c15edc77e8054095cef31f329482a4a2b49d3632c4e5d225f5422bb91aa","role":"member-services","employment_type":"full-time","crypted_password":"5f4dcc3b5aa765d61d8327deb882cf99","last_request_at":"2015-07-09T17:51:08Z"}},{"id":51229,"company_id":32543,"admin_user_id":415,"call_number":4,"completed_at":"2015-05-22T19:39:45Z","status":"completed","priority":4,"notes":"5/22/15
        ah: lhm for ncc''s. Also mentioned their many unused call credits. Sent email
        re ncc''s and call credits","created_at":"2015-03-19T12:30:21Z","updated_at":"2015-05-22T19:39:45Z","disposition":"email","company":{"company_id":32543,"enterprise_id":null,"workflow_system_id":null,"account_level_id":3,"company_name":"Realty
        Connect","company_description":"Buy, Sell, Lease & Manage - Full Service Real
        Estate Team","address1":"3169 Fernbrook Ln N","address2":"","city":"Plymouth","state":"MN","zip":"55447","country":"US","latitude":"45.0157359","longitude":"-93.46210699999999","timezone":"Central
        Daylight Time","formatted_address":"3169 Fernbrook Lane North, Plymouth, MN
        55447, USA","phone":"7634473151","phone_ext":"","website":"http://www.realtyconnectmn.com","is_active":true,"abbreviated_name":"realty-connect","freetrial_start_date":"2014-05-02T11:05:34Z","signup_admin_id":null,"signup_ip_addr":null,"account_terminated":false,"termination_date":null,"activation_code":"hImt4DNjvdFWQWvuN_Ob4A","account_class":"business","promo_id":58,"average_score":1.0,"admin_notes":"6/22/15
        ah: Erik emailed about Danielle''s review that published 2 months ago. Called
        back and lvm re management options. Sent email fu. UPDATE: Erik emailed back
        to say that he had done a withdrawal request 2 months ago. Had rj check. Yes
        he did and reviewer was unresponsive. Not sure why review published, but I
        changed the review status to Unpublish and lvm for Erik letting him know.
        Sent email fu.\n5/22/15 ah: lhm for ncc''s. Also mentioned their many unused
        call credits. Sent email re ncc''s and call credits\n4/24/15 jmr: challenge
        denied for danielle loven. does not violate policy. called for erik but got
        vm. lvm to get back to me at my direct line and sent email with recommendation
        to send withdrawal request since they are offering to go out of pocket for
        the customer in question. UPDATE: got a call from Jesse(m), the office manager
        returning my message. Erik''s not available at the office but he''ll follow
        up with Erik and I can go ahead and send him an email.\n4/17/15 jmr: lvm and
        sent email re nccs and dc.\n11/18/14 ks: lvm for erik re:NCCs/14 creds. \n7/17/14
        tj: lvm. sent re: ncc''s & DC.\n6/4/14 tj: welcome call w/ Erik. sent fu email.
        He was impressed that the support team was calling. \"It''s usually the other
        way around,\" he said. Yeah. We''re kind of awesome.\n\n5/19/14 Closed, button
        in email and on listings for Erik specifically.\n5/15/14 Sent email regarding
        discount on activation.\n5/6/14 Completed walk-through, Erik wasn''t fazed
        by price and is interested in the $99. He will have his webguy do the button
        and already has one installed on his email signature. Cool. Showed him custom
        invite and asked for customer call info.\n\n5/2/14 Sent email","customer_call_notes":null,"trial_source":"house","partner_id":null,"partner_account_id":null,"last_synd_stat_date":"2014-05-19T16:10:29Z","last_credit_grant":"2015-06-19","sales_status":false,"date_live":null,"user_notes":null,"enable_referral_marketing":false,"enable_retention_marketing":false,"last_handwritten_review_credit_grant":"2014-05-19","sugar_lead_id":null,"sugar_account_id":"7967c754-09c7-7957-eb86-53637c9f7e8f","sugar_opportunity_id":"df3a8fd4-9f15-3f86-cf8c-53637ce2e6a9","created_at":"2014-05-02T11:05:34Z","updated_at":"2015-11-09T22:32:10Z","status":"active","sales_user_id":133,"system_of_record":"***
        Created by CL Dev ***","activity_feed_created":true,"data_dedupe_enabled":false,"direct_connect_status":"unknown","direct_connect_status_date":null,"use_new_mapper":false,"direct_connect_install_date":null,"direct_connect_install_status":"downloaded","direct_connect_installed_by":"self","direct_connect_notes":null,"current_balance":"0.0","account_manager_id":null,"salesforce_account_id":null,"salesforce_opportunity_id":null,"default_enterprise_company":null},"admin_user":{"admin_user_id":415,"salesforce_id":null,"first_name":"Allison","last_name":"Tabacco-Hines","email":"ahines@customerlobby.com","password":null,"is_total_admin":1,"is_active":1,"is_account_manager":false,"screen_name":"ahines","sales_team_id":null,"created_at":"2015-05-11T15:56:00Z","updated_at":"2015-07-09T17:51:08Z","auth_key":null,"persistence_token":"907b82e0b59d3a31809017b633daf9ed496897db875d0247f0b5cc4a4f931eae1aee0c15edc77e8054095cef31f329482a4a2b49d3632c4e5d225f5422bb91aa","role":"member-services","employment_type":"full-time","crypted_password":"5f4dcc3b5aa765d61d8327deb882cf99","last_request_at":"2015-07-09T17:51:08Z"}},{"id":51361,"company_id":31805,"admin_user_id":415,"call_number":4,"completed_at":"2015-05-28T15:46:25Z","status":"completed","priority":4,"notes":"5/27/15
        ah: Spoke with Jamie about ncc''s, CL displaying as a customer, and setting
        up dc. Her boss is out of town until June 9th, but she''s very interested
        in dc. Will call back on June 15 to set up dc. In the mean time, she said
        she''d send more ncc''s.","created_at":"2015-03-21T12:30:23Z","updated_at":"2015-05-28T15:46:25Z","disposition":"talk","company":{"company_id":31805,"enterprise_id":null,"workflow_system_id":67,"account_level_id":3,"company_name":"Spectrum
        Carpet Cleaning and Restoration","company_description":"","address1":"5744
        Industry Lane","address2":"","city":"Frederick","state":"MD","zip":"21704","country":"US","latitude":"39.39361359999999","longitude":"-77.4165773","timezone":"Eastern
        Daylight Time","formatted_address":"5744 Industry Lane, Frederick, MD 21704,
        USA","phone":"3016628200","phone_ext":"","website":"http://trustspectrumcarpet.com/","is_active":true,"abbreviated_name":"spectrum-carpet-cleaning-and-restoration","freetrial_start_date":"2014-04-09T16:10:08Z","signup_admin_id":null,"signup_ip_addr":null,"account_terminated":false,"termination_date":null,"activation_code":"fRR21Er0Sp39L9qv8vk-qQ","account_class":"business","promo_id":56,"average_score":0.97,"admin_notes":"6/17/15
        ah: Called Jamie, but she''s in a meeting. She said she''ll call me back after
        the meeting. Hope so!\n6/15/15 ah: Spoke with Jamie re dc. She still needs
        to talk to owners and has a meeting tomorrow. Rescheduled to call her on 6/17.\n5/27/15
        ah: Spoke with Jamie about ncc''s, CL displaying as a customer, and setting
        up dc. Her boss is out of town until June 9th, but she''s very interested
        in dc. Will call back on June 15 to set up dc. In the mean time, she said
        she''d send more ncc''s.\n5/26/15 ah: Called and Jamie''s out until tomorrow.
        Notice cl is listed as Customer on contact list. Will call tomorrow to ask
        about that and adding ncc''s.\n5/1/15: mt: spoke with Jamie, said they have
        been SUPER busy with water damages, restoration, business has been picking
        up, etc. But owner says they she is satisfied with the reviews, and they are
        also in the process of getting 4 websites made, and so they will be wanting
        to get our badges posted on those as well. told her I completely  understand,
        will send her an e-mail she can refer back to when she does get time, and
        also included a refresher on how to get badges, and of course, dc pitch with
        emphasis on saving that time she never seems to have.  \n1/7/15 kf: diane
        says run same CC again.\n1/5/15 kf: lhm, email 1. 2.5 next.\n1/2/15 kf: still
        on vacation.\n12/31/14 kf: diane is still on vacation. no CC yet.\n12/29/14
        kf: on hold. jamie will update when owner diane gets new CC to her.\n11/20/14
        ks: lhm for Jamie reNCCs/general touch. Sent email.\n7/17/14 tj: called Jaime.
        she''s in the middle of a conference call. Take my call! I can save you! She
        bravely declined and offered to cb, she''s got my #. Sent email re: ncc''s,
        si''s, & DC.\n6/4/14 tj: welcome call w/ Jaime. She had questions about DC.
        They use quickbooks, but it''s not the primary database. They actually have
        ServiceMonster. She asked about FB app, directed her where to go and how it
        works. She says they''re pretty bz and had to go. sent fu welcome email.\n149
        to join 99\n5/13/14-got a verbal yes from jamie, problem is diane has business
        credit card and is gone until monday to see family in florida, told her i
        would hold it open for her until Monday if my manager allows it...\n5/12/14-boss
        and his wife diane need to go over tonite...\n5/12-not in til 2, cb not in
        yet cb in 30....\n5/8/14-offered 50 off enrollment, 149 to join 99 after that.
        gotta send email with all this data., fu tomorrow to see if owners will continue\n5/5-answering
        service, can only leave messages, sent email to jamie\n4/29-keeps ringing>?\n4/28/-x\n4/17/14-sent
        email to see if she got webinfo yet\n4/10-long call, she is a talker, next
        time remind her to change business listing on google, then do citygrid.. she
        will send ccs tonight, and send webinfo when it arrives. \"owner/owners wife
        says she likes how any customer can leave a review.\"\n9-got web guy, he will
        send login info to jamie\n4/9/14- owner is a dinosaur tech wise, jamie is
        in charge of angie''s list relationship and everything.","customer_call_notes":null,"trial_source":"outbound","partner_id":null,"partner_account_id":null,"last_synd_stat_date":"2014-05-19T18:13:50Z","last_credit_grant":"2015-06-19","sales_status":false,"date_live":"2014-05-02T00:00:00Z","user_notes":null,"enable_referral_marketing":true,"enable_retention_marketing":true,"last_handwritten_review_credit_grant":"2014-05-19","sugar_lead_id":null,"sugar_account_id":"d5bc7bb9-d1d4-ece7-61c9-534570147a3b","sugar_opportunity_id":"d835cbf7-6b3e-796e-81ad-5345706fb2b1","created_at":"2014-04-09T16:10:08Z","updated_at":"2015-11-09T22:32:09Z","status":"active","sales_user_id":269,"system_of_record":"service
        monster","activity_feed_created":true,"data_dedupe_enabled":false,"direct_connect_status":"not_running","direct_connect_status_date":null,"use_new_mapper":false,"direct_connect_install_date":null,"direct_connect_install_status":"downloaded","direct_connect_installed_by":"self","direct_connect_notes":null,"current_balance":"0.0","account_manager_id":null,"salesforce_account_id":null,"salesforce_opportunity_id":null,"default_enterprise_company":null},"admin_user":{"admin_user_id":415,"salesforce_id":null,"first_name":"Allison","last_name":"Tabacco-Hines","email":"ahines@customerlobby.com","password":null,"is_total_admin":1,"is_active":1,"is_account_manager":false,"screen_name":"ahines","sales_team_id":null,"created_at":"2015-05-11T15:56:00Z","updated_at":"2015-07-09T17:51:08Z","auth_key":null,"persistence_token":"907b82e0b59d3a31809017b633daf9ed496897db875d0247f0b5cc4a4f931eae1aee0c15edc77e8054095cef31f329482a4a2b49d3632c4e5d225f5422bb91aa","role":"member-services","employment_type":"full-time","crypted_password":"5f4dcc3b5aa765d61d8327deb882cf99","last_request_at":"2015-07-09T17:51:08Z"}},{"id":51371,"company_id":33179,"admin_user_id":415,"call_number":4,"completed_at":"2015-05-22T17:32:05Z","status":"completed","priority":4,"notes":"5/22/15
        ah: lhm for more ncc''s. Sent email re ncc''s. Account looks good","created_at":"2015-03-21T12:30:23Z","updated_at":"2015-05-22T17:32:05Z","disposition":"email","company":{"company_id":33179,"enterprise_id":null,"workflow_system_id":1,"account_level_id":3,"company_name":"Tekmax
        Technologies","company_description":"We are your cutting-edge home theater
        system, design, integration and installation company. We are an Authorized
        Control 4 Gold Dealer for your Automation needs.","address1":"1201 E 15th
        St.","address2":"Suite 108","city":"Plano","state":"TX","zip":"75074","country":"US","latitude":"33.019957","longitude":"-96.69716","timezone":"Central
        Daylight Time","formatted_address":"1201 East 15th Street #108, Plano, TX
        75074, USA","phone":"9725840272","phone_ext":"","website":"http://www.tekmaxtechnologies.com","is_active":true,"abbreviated_name":"tekmax-technologies","freetrial_start_date":"2014-05-16T08:38:55Z","signup_admin_id":null,"signup_ip_addr":null,"account_terminated":false,"termination_date":null,"activation_code":"0y55167JaHyKEuCHpMvaxw","account_class":"business","promo_id":null,"average_score":0.99,"admin_notes":"7/6/15
        mw: got a call from Ray asking to remove Edgar from the account (he is no
        longer with business). Admin not letting me delete user. Asked about billing
        info, it was already updated.\n7/2/15 ah: On hold. lhm to update billing info.\n7/1/15:
        mt: on hold. called, rang for a few minutes, repeated message from robot saying
        a staff member would be w/ me shortly. Sent e-mail re updating billing/ncc''s
        (18 credits).  \n6/29/15 tj: on hold. lhm. sent email 2.5 re: ncc''s & DC.\n6/26/15:
        mt: on hold. lhm w/ answering service, said he should be able to give me a
        call back shortly. Email 2, also asked for ncc''s. (18 credits)\n6/25/15 ah:
        On hold. lhm with call center for Ray to update billing. Sent email 1.\n5/22/15
        ah: lhm for more ncc''s. Sent email re ncc''s\n4/30/15: mt: Ray on the other
        line with a client, lhm re ncc''s. Sent follow up e-mail as well.\n11/20/14
        ks: recent touch re:DC. No call today\n11/14/14 tj: inc call, Ray. He added
        Trevor Engels for email invite when he wanted it as a call. Readded customer
        for call review. Talked about si''s & DC. He got si''s set up and uses quickbooks.
        He seemed slightly interested in DC, but wants to cherry-pick.\n10/20/14 kab:
        lhm with call center. sent email info re:DC.\n8/26/14 tj: Ray called. He sold
        the Co. name and now has to change the name from \"Tekmax Technologies, Inc.\"
        to just \"Tekmax Technologies\". Done. Then he asked how to add ncc''s. did
        a quick wt. He thanked me and went on to do business.\n7/18/14 tj: call center.
        meh. lhm. sent email re: ncc''s, si''s, & DC.\n6.18.14 scd: Ray called in
        to ask me to switch his requested calls to email invites. most of them had
        not been called yet, so it was easy to do. Told him a few had been called
        already. no prob. I asked why he didn''t want to use the calls and he said
        b/c $20 was too expensive on top of what he was paying already. wtf?! I tried
        explaining that''s only if he wants extra call reviews. He said he understood,
        but still wanted those switched. hmmmm I don''t think he understands it. I
        did what he asked.\n6/18/14 kab: Ray called in for a couple reasons. 1) changed
        biz name by removing \", Inc.\" 2) his first/only/not so hot review by Sylvia
        Smith, while Not Published, still had his star ratings showing as 2/5 overall.
        oops. he knows getting more reviews with his creds would be one solution,
        but for a more immediate solution I passed the issue to rj. he fixed it, of
        course :) I emailed Ray update (including explanation of why he might still
        see 2/5 stars on Google..Google has to catch up) and NCCs reminder.\n6.5.14
        scd: Spoke with Ray for a long time over his first review being a neg review...ugh.
        Sent him email w/options and response examples. Sent second welcome email
        asking for ncc''s.\n6.5.14 scd: Ray''s 1st review was  a neg review-d''oh.
        he''s set on getting Sylvia Smith''s review taken down. I talked him off the
        cliff this time, he''s going to send a WR b/c it doesn''t violate the pub
        policy. I urged him to use the cust calls and credited him an extra one to
        sweeten the deal. Ray really is a nice guy, but he is deadset on only getting
        positive reviews. He didn''t want to hear the positive on negative reviews!!
        Well, we shall see what happens in 7 days...I did send him an email w/response
        examples just in case. He was happy when we got off the phone.\n5/19/14 Ray
        is a really nice dude, very interested in redirection and most importantly
        having a spot people without review accounts can still review his business.
        Got review immediately from first set of email invites. Still waiting for
        CC''s.","customer_call_notes":null,"trial_source":"house","partner_id":null,"partner_account_id":null,"last_synd_stat_date":"2014-05-21T17:17:54Z","last_credit_grant":"2015-06-21","sales_status":false,"date_live":"2014-05-27T00:00:00Z","user_notes":null,"enable_referral_marketing":false,"enable_retention_marketing":false,"last_handwritten_review_credit_grant":"2014-05-21","sugar_lead_id":null,"sugar_account_id":"775d6c01-e7f7-ae99-e825-5375ce694d24","sugar_opportunity_id":"94379bd8-8ffb-e8b1-76e2-5375ce7f6be3","created_at":"2014-05-16T08:38:55Z","updated_at":"2015-11-09T22:32:11Z","status":"active","sales_user_id":133,"system_of_record":"Quickbooks","activity_feed_created":true,"data_dedupe_enabled":false,"direct_connect_status":"not_running","direct_connect_status_date":null,"use_new_mapper":false,"direct_connect_install_date":null,"direct_connect_install_status":"downloaded","direct_connect_installed_by":"self","direct_connect_notes":null,"current_balance":"0.0","account_manager_id":null,"salesforce_account_id":null,"salesforce_opportunity_id":null,"default_enterprise_company":null},"admin_user":{"admin_user_id":415,"salesforce_id":null,"first_name":"Allison","last_name":"Tabacco-Hines","email":"ahines@customerlobby.com","password":null,"is_total_admin":1,"is_active":1,"is_account_manager":false,"screen_name":"ahines","sales_team_id":null,"created_at":"2015-05-11T15:56:00Z","updated_at":"2015-07-09T17:51:08Z","auth_key":null,"persistence_token":"907b82e0b59d3a31809017b633daf9ed496897db875d0247f0b5cc4a4f931eae1aee0c15edc77e8054095cef31f329482a4a2b49d3632c4e5d225f5422bb91aa","role":"member-services","employment_type":"full-time","crypted_password":"5f4dcc3b5aa765d61d8327deb882cf99","last_request_at":"2015-07-09T17:51:08Z"}},{"id":51461,"company_id":31971,"admin_user_id":415,"call_number":4,"completed_at":"2015-06-01T18:41:29Z","status":"completed","priority":4,"notes":"6/1/15
        ah: lvm re SI''s. ncc''s recently added. Account looks good. Sent email fu","created_at":"2015-03-22T12:30:20Z","updated_at":"2015-06-01T18:41:29Z","disposition":"email","company":{"company_id":31971,"enterprise_id":null,"workflow_system_id":null,"account_level_id":3,"company_name":"The
        Tenant Factory","company_description":"We are a full service tenant placement
        company that takes the time consuming and confusing process of finding qualified
        tenants off the property owners hands.","address1":"35XX Halliday ave","address2":"","city":"Saint
        Louis","state":"MO","zip":"63118","country":"US","latitude":"38.6047948","longitude":"-90.2371478","timezone":"Central
        Daylight Time","formatted_address":"Halliday Avenue, Saint Louis, MO 63118,
        USA","phone":"3142551887","phone_ext":"","website":"http://www.TheTenantFactory.com","is_active":true,"abbreviated_name":"the-tenant-factory","freetrial_start_date":"2014-04-15T15:48:37Z","signup_admin_id":null,"signup_ip_addr":null,"account_terminated":false,"termination_date":null,"activation_code":"btRNgmKtGbk68u9BjVhmzw","account_class":"business","promo_id":null,"average_score":0.98,"admin_notes":"ext.
        4 for Daniel\n\n6/1/15 ah: lvm re SI''s. ncc''s recently added. Account looks
        good. Sent email fu\n5/18/15: mt: lvm for Daniel re ncc''s/dc. Sent follow
        up e-mail re same.\n3/31/15 kf: lvm, email 2 again...daniel says new CC should
        arrive later this week.\n3/27/15 kf: email 2.\n3/23/15 kf: on hold. lvm, email
        1...CC compromised, daniel will enter new one.\n12/4/14 kf: lvm, email 2.5.\n12/2/14
        kf: lvm, email 2..,.daniel claims he''ll update \"this week\".\n11/25/14 kf:
        on hold. lvm, email 1.\n11/21/14 lvm for Daniel on personal cell.  8123194909\n10/8/14
        kf: lvm, email 2.5.\n9/30/14 kf: lvm, email 2.\n9/25/14 kf: on hold. lvm for
        daniel, email 1.\n7/17/14 kf: lvm, emailed re: ncc/dc & si''s.\n6/4/14 tj:
        lvm. sent welcome email.\n\n4/15/14 LVM and sent email","customer_call_notes":"Louis
        B","trial_source":"house","partner_id":null,"partner_account_id":null,"last_synd_stat_date":"2014-05-19T20:45:09Z","last_credit_grant":"2015-06-19","sales_status":false,"date_live":"2014-05-07T00:00:00Z","user_notes":null,"enable_referral_marketing":false,"enable_retention_marketing":false,"last_handwritten_review_credit_grant":"2014-05-19","sugar_lead_id":null,"sugar_account_id":"3cef9e12-cba8-2a96-9c2c-534d5525d8cf","sugar_opportunity_id":"334b323e-c1c9-bc54-a556-534d55801292","created_at":"2014-04-15T15:48:37Z","updated_at":"2015-11-09T22:32:10Z","status":"active","sales_user_id":133,"system_of_record":"***
        Created by CL Dev ***","activity_feed_created":true,"data_dedupe_enabled":false,"direct_connect_status":"unknown","direct_connect_status_date":null,"use_new_mapper":false,"direct_connect_install_date":null,"direct_connect_install_status":"downloaded","direct_connect_installed_by":"self","direct_connect_notes":null,"current_balance":"0.0","account_manager_id":null,"salesforce_account_id":null,"salesforce_opportunity_id":null,"default_enterprise_company":null},"admin_user":{"admin_user_id":415,"salesforce_id":null,"first_name":"Allison","last_name":"Tabacco-Hines","email":"ahines@customerlobby.com","password":null,"is_total_admin":1,"is_active":1,"is_account_manager":false,"screen_name":"ahines","sales_team_id":null,"created_at":"2015-05-11T15:56:00Z","updated_at":"2015-07-09T17:51:08Z","auth_key":null,"persistence_token":"907b82e0b59d3a31809017b633daf9ed496897db875d0247f0b5cc4a4f931eae1aee0c15edc77e8054095cef31f329482a4a2b49d3632c4e5d225f5422bb91aa","role":"member-services","employment_type":"full-time","crypted_password":"5f4dcc3b5aa765d61d8327deb882cf99","last_request_at":"2015-07-09T17:51:08Z"}},{"id":51529,"company_id":32469,"admin_user_id":415,"call_number":4,"completed_at":"2015-05-26T15:39:18Z","status":"completed","priority":4,"notes":"5/26/15
        ah: Tried to lhm. Was put on hold for 10 minutes (didn''t even say I was calling
        from cl). Sent email for Richard re NCCs and DC emphasizing that it''s free
        and hands-off.\r\n5/21/15 ah: lhm for richard re NCCs. Sent email.","created_at":"2015-03-25T12:30:19Z","updated_at":"2015-05-26T15:39:18Z","disposition":"email","company":{"company_id":32469,"enterprise_id":null,"workflow_system_id":null,"account_level_id":3,"company_name":"Groton
        Auto Boday and Sales LLC","company_description":"","address1":"822 POQUONNOCK
        RD","address2":"","city":"GROTON","state":"CT","zip":"06340","country":"US","latitude":"41.3459379","longitude":"-72.05460099999999","timezone":"Eastern
        Daylight Time","formatted_address":"822 Poquonnock Road, Groton, CT 06340,
        USA","phone":"8604499120","phone_ext":"","website":"http://www.grotonautobody.com","is_active":true,"abbreviated_name":"groton-auto-boday-and-sales-llc","freetrial_start_date":"2014-04-30T15:57:03Z","signup_admin_id":null,"signup_ip_addr":null,"account_terminated":false,"termination_date":null,"activation_code":"zvV5prcY9g_zfBYmfpIo7Q","account_class":"business","promo_id":58,"average_score":0.98,"admin_notes":"5/26/15
        ah: Tried to lhm. Was put on hold for 10 minutes (didn''t even say I was calling
        from cl). Sent email for Richard re NCCs and DC emphasizing that it''s free
        and hands-off.\n5/21/15 ah: lhm for richard re NCCs. Sent email.\n3/30/15
        ld lvm for richard re:NCCs.  Dc/NCC email sent.\n3/26/15 ld lhm for richard
        re:NCCs.  sending email as well.\n11/24/14 ks: lhm and emailed Richard re:NCCs.\n7/22/14
        kf: added ncc today. emailed re: si''s and fb app.\n6/9/14 tj: lhm. sent welcome
        email.","customer_call_notes":"grah-ten","trial_source":"outbound","partner_id":null,"partner_account_id":null,"last_synd_stat_date":"2014-05-22T15:13:20Z","last_credit_grant":"2015-06-22","sales_status":false,"date_live":"2014-05-12T00:00:00Z","user_notes":null,"enable_referral_marketing":false,"enable_retention_marketing":false,"last_handwritten_review_credit_grant":"2014-05-22","sugar_lead_id":null,"sugar_account_id":"e4dfc974-ab80-0c50-8057-53611d1fe4b8","sugar_opportunity_id":"eb279790-b8dc-9c84-e29c-53611defa935","created_at":"2014-04-30T15:57:03Z","updated_at":"2015-11-09T22:32:10Z","status":"active","sales_user_id":259,"system_of_record":"Quickbooks","activity_feed_created":true,"data_dedupe_enabled":false,"direct_connect_status":"unknown","direct_connect_status_date":null,"use_new_mapper":false,"direct_connect_install_date":null,"direct_connect_install_status":"downloaded","direct_connect_installed_by":"self","direct_connect_notes":null,"current_balance":"0.0","account_manager_id":null,"salesforce_account_id":null,"salesforce_opportunity_id":null,"default_enterprise_company":null},"admin_user":{"admin_user_id":415,"salesforce_id":null,"first_name":"Allison","last_name":"Tabacco-Hines","email":"ahines@customerlobby.com","password":null,"is_total_admin":1,"is_active":1,"is_account_manager":false,"screen_name":"ahines","sales_team_id":null,"created_at":"2015-05-11T15:56:00Z","updated_at":"2015-07-09T17:51:08Z","auth_key":null,"persistence_token":"907b82e0b59d3a31809017b633daf9ed496897db875d0247f0b5cc4a4f931eae1aee0c15edc77e8054095cef31f329482a4a2b49d3632c4e5d225f5422bb91aa","role":"member-services","employment_type":"full-time","crypted_password":"5f4dcc3b5aa765d61d8327deb882cf99","last_request_at":"2015-07-09T17:51:08Z"}},{"id":51609,"company_id":31801,"admin_user_id":415,"call_number":4,"completed_at":"2015-05-26T19:02:00Z","status":"completed","priority":4,"notes":"5/26/15
        ah: lvm for Ivan re ncc''s, call credits, and dc. Sent email fu too. Account
        looks good.","created_at":"2015-03-27T12:30:20Z","updated_at":"2015-05-26T19:02:00Z","disposition":"voicemail","company":{"company_id":31801,"enterprise_id":null,"workflow_system_id":1,"account_level_id":3,"company_name":"AquaTec
        The Steam Cleaning Professional","company_description":"Carpet Cleaning Service
        in Houston Tx. with pure steam. No harmful chemicals, friendly for kids and
        pets. World''s Best carpet cleaning results or it''s free!!","address1":"7106
        Dearborn","address2":"","city":"Houston","state":"TX","zip":"77055","country":"US","latitude":"29.800628","longitude":"-95.473541","timezone":"Central
        Daylight Time","formatted_address":"7106 Dearborn Street, Houston, TX 77055,
        USA","phone":"2814929200","phone_ext":"","website":"http://www.aquateccarpet.com","is_active":true,"abbreviated_name":"aquatec-the-steam-cleaning-professional","freetrial_start_date":"2014-04-09T15:08:18Z","signup_admin_id":null,"signup_ip_addr":null,"account_terminated":false,"termination_date":null,"activation_code":"HDFCCBMZUNM23-YHYKQSfw","account_class":"business","promo_id":58,"average_score":0.99,"admin_notes":"5/26/15
        ah: lvm for Ivan re ncc''s, call credits, and dc. Sent email fu too.\n5/1/15:
        mt: lvm for Ivan re member touch, sent follow up e-mail re ncc''s and dc.
        they''ve been killing it with custom invites, so tried to emphasize added
        advantage of using calls as well. sent successful syndication links too.\n11/26/14
        tj: lvm for Ivan. sent DC email.\n7/25/14 kf: lvm for ivan, emailed re: dc/ncc.\n6/11/14
        kab: left welcome vm for Ivan. sent welcome email.\n5/14/14 Sent termination
        email\n5/8/14 really should have blocked number on that one.\n5/5/14 Pry need
        to block number\n4/30/14 Sent email\n4/14/14 He''s down to close early on
        plus with waive\n4/9/14 Called, vm, email sent","customer_call_notes":null,"trial_source":"house","partner_id":null,"partner_account_id":null,"last_synd_stat_date":"2014-05-27T21:01:17Z","last_credit_grant":"2015-06-27","sales_status":false,"date_live":"2014-04-22T00:00:00Z","user_notes":null,"enable_referral_marketing":false,"enable_retention_marketing":false,"last_handwritten_review_credit_grant":"2014-05-27","sugar_lead_id":null,"sugar_account_id":"49b9af7b-722c-f7d3-3e3c-534562cbd41f","sugar_opportunity_id":"9809c936-f84f-96cf-e268-53456264f872","created_at":"2014-04-09T15:08:19Z","updated_at":"2015-11-09T22:32:09Z","status":"active","sales_user_id":133,"system_of_record":"***
        Created by CL Dev ***","activity_feed_created":true,"data_dedupe_enabled":false,"direct_connect_status":"not_running","direct_connect_status_date":null,"use_new_mapper":false,"direct_connect_install_date":null,"direct_connect_install_status":"downloaded","direct_connect_installed_by":"self","direct_connect_notes":null,"current_balance":"0.0","account_manager_id":null,"salesforce_account_id":null,"salesforce_opportunity_id":null,"default_enterprise_company":null},"admin_user":{"admin_user_id":415,"salesforce_id":null,"first_name":"Allison","last_name":"Tabacco-Hines","email":"ahines@customerlobby.com","password":null,"is_total_admin":1,"is_active":1,"is_account_manager":false,"screen_name":"ahines","sales_team_id":null,"created_at":"2015-05-11T15:56:00Z","updated_at":"2015-07-09T17:51:08Z","auth_key":null,"persistence_token":"907b82e0b59d3a31809017b633daf9ed496897db875d0247f0b5cc4a4f931eae1aee0c15edc77e8054095cef31f329482a4a2b49d3632c4e5d225f5422bb91aa","role":"member-services","employment_type":"full-time","crypted_password":"5f4dcc3b5aa765d61d8327deb882cf99","last_request_at":"2015-07-09T17:51:08Z"}},{"id":51651,"company_id":442,"admin_user_id":415,"call_number":4,"completed_at":"2015-05-22T19:11:45Z","status":"completed","priority":4,"notes":"5/22/15
        ah: Spoke with Jeff re ncc''s and si''s. He said he''d send more ncc''s and
        is interested in si''s, but no time to talk about it now. Sent email re ncc''s
        and si''s. ","created_at":"2015-03-31T12:30:32Z","updated_at":"2015-05-22T19:11:45Z","disposition":"talk","company":{"company_id":442,"enterprise_id":null,"workflow_system_id":null,"account_level_id":3,"company_name":"Cardinal
        Kitchens and Flooring","company_description":"Cardinal Flooring is a Christian
        owned Family operated business.  We know that there are a lot of places to
        shop for flooring, but we hope that you will give us a ch","address1":"7578
        Watson Rd","address2":"","city":"St. Louis","state":"MO","zip":"63119","country":"US","latitude":"38.5785771","longitude":"-90.3277625","timezone":"Central
        Daylight Time","formatted_address":"7578 Watson Road, Saint Louis, MO 63119,
        USA","phone":"3149623333","phone_ext":"","website":"http://cardinalflooring.net","is_active":true,"abbreviated_name":"cardinal-kitchens-and-flooring","freetrial_start_date":"2009-07-15T08:45:15Z","signup_admin_id":null,"signup_ip_addr":"12.234.39.82","account_terminated":false,"termination_date":null,"activation_code":"2b99c48f7859678365c2f0fc16ce07e4","account_class":"business","promo_id":62,"average_score":0.91,"admin_notes":"6/11/15
        ah: On hold. Called Jeff and updated cc#.\n5/22/15 ah: Spoke with Jeff re
        ncc''s and si''s. He said he''d send more ncc''s and is interested in si''s,
        but no time to talk about it now. Sent email re ncc''s and si''s. \n4/23/15:
        mt: Jeff is not in, will be in tomorrow, sent e-mail re dc/ncc''s and si''s
        \n12/12/14 ks: Jeff''s out on a job. lhm with a very perky gatekeeper. Sent
        email re:NCCs/7 creds/DC\n8/5/14 tj: lvm. sent email re: si''s & DC.\n6/19/14
        kab: lvm, sent email re:DC, NCCs (plus reminder of next credit roll-in date),
        and SIs.\n6/9/14 tj: Challenge, Jerry I not a customer since 2009. Asked for
        proof for past 12 months. UPDATE: Jerry admits that the install was not done
        within the last 12 months. Challenge accepted.\n6/6/14 kf: jeff called in,
        he wanted a review challenged. it was a leftover ncc from back in 2009, before
        he cancelled. showed him how to challenge it, removed other old ncc, and granted
        him a credit for a new review. also showed him how to install fb and how to
        generate the button code.\n6/4/14 kab UPDATE: got Jeff''s cc info and reactivated
        acct with full fee waive. sent him welcome email w/details of features (it''s
        been a looong time for him), inc button and FB/Twitter app installation instructions
        per his req.\n6/4/14 kab: Jeff called in, wants to reactivate. I explained
        service lvls in full. he wants to start at Business, but also wants a waived
        or lowered activation fee for being a previous client. told him i''d ask my
        supervisor and cb. kb gave go-ahead to waive activation. i''m trying to reach
        Jeff again now.\n4/6/10: Told that Jeff will not be in until Weds. Best way
        to reach him is Email...sent email. \n4/5/10: Terminated Account; Jeff was
        not in when I called...I was told to call back after 10:30 a.m. CST\n8/13
        voice 4th week bad data, 8:13","customer_call_notes":"","trial_source":"outbound","partner_id":null,"partner_account_id":null,"last_synd_stat_date":"2014-06-04T19:06:57Z","last_credit_grant":"2015-07-04","sales_status":false,"date_live":"2010-11-17T00:00:00Z","user_notes":null,"enable_referral_marketing":false,"enable_retention_marketing":false,"last_handwritten_review_credit_grant":"2014-06-04","sugar_lead_id":"3672fcf4-f3c1-efa7-c33e-4fa86160e9ed","sugar_account_id":"15982aab-532e-a502-fa52-4fa8619a046c","sugar_opportunity_id":"271bbf61-c2bc-a25a-68ec-538f6ebc67fc","created_at":"2009-07-15T08:45:15Z","updated_at":"2015-11-09T22:31:14Z","status":"active","sales_user_id":14,"system_of_record":"***
        Created by CL Dev ***","activity_feed_created":true,"data_dedupe_enabled":false,"direct_connect_status":"unknown","direct_connect_status_date":null,"use_new_mapper":false,"direct_connect_install_date":null,"direct_connect_install_status":"downloaded","direct_connect_installed_by":"self","direct_connect_notes":null,"current_balance":"0.0","account_manager_id":null,"salesforce_account_id":null,"salesforce_opportunity_id":null,"default_enterprise_company":null},"admin_user":{"admin_user_id":415,"salesforce_id":null,"first_name":"Allison","last_name":"Tabacco-Hines","email":"ahines@customerlobby.com","password":null,"is_total_admin":1,"is_active":1,"is_account_manager":false,"screen_name":"ahines","sales_team_id":null,"created_at":"2015-05-11T15:56:00Z","updated_at":"2015-07-09T17:51:08Z","auth_key":null,"persistence_token":"907b82e0b59d3a31809017b633daf9ed496897db875d0247f0b5cc4a4f931eae1aee0c15edc77e8054095cef31f329482a4a2b49d3632c4e5d225f5422bb91aa","role":"member-services","employment_type":"full-time","crypted_password":"5f4dcc3b5aa765d61d8327deb882cf99","last_request_at":"2015-07-09T17:51:08Z"}},{"id":51717,"company_id":1915,"admin_user_id":415,"call_number":4,"completed_at":"2015-05-28T19:09:31Z","status":"completed","priority":4,"notes":"5/28/15
        ah: tried to speak with Stephen re ncc''s. He had me on hold for a looong
        time and I could hear him on the other line, cursing someone out. I decided
        to hang up and send an email re ncc''s and apologizing for catching him at
        a bad time. Wow.","created_at":"2015-03-31T12:30:32Z","updated_at":"2015-05-28T19:09:31Z","disposition":"email","company":{"company_id":1915,"enterprise_id":null,"workflow_system_id":null,"account_level_id":3,"company_name":"Biotech
        Termite & Pest Control","company_description":"Guaranteed Results Fast Immediate
        Remediation Licensed and Trained Technicians 24 Hour Emergency Call Center
        Expert Advice","address1":"380 Meacham Ave","address2":"","city":"Elmont","state":"NY","zip":"11003","country":"US","latitude":"40.697641","longitude":"-73.691159","timezone":"Eastern
        Daylight Time","formatted_address":"380 Meacham Avenue, Elmont, NY 11003,
        USA","phone":"5163270950","phone_ext":"","website":"http://www.biotechtermiteandpest.com","is_active":true,"abbreviated_name":"biotech-termite--pest-control","freetrial_start_date":"2014-05-15T00:00:00Z","signup_admin_id":null,"signup_ip_addr":"12.234.39.82","account_terminated":false,"termination_date":null,"activation_code":"54058a1195f622e7","account_class":"business","promo_id":58,"average_score":1.0,"admin_notes":"Stephen
        is DM  (Find review in Google)\n\n5/28/15 ah: tried to speak with Stephen
        re ncc''s. He had me on hold for a looong time and I could hear him on the
        other line, cursing someone out. I decided to hang up and send an email re
        ncc''s and apologizing for catching him at a bad time. Wow.\n5/20/15 AL: Steve
        phoned while driving his convertible, wanting to call back with a customer
        on the line so she could give a review. Steve, I have to make sure she''s
        queued up for a call 1st. He doesn''t like it, but give me the info, I add
        her to the queue. Steve, you need to call back at a different # (call agents)
        with the customer so she can give a review. He doesn''t like it, he never
        had to deal with all this runaround before. Sorry, thanks for doing it this
        way, we appreciate it. Call agent Kate is taking the call right now. Mission
        accomplished!\n3/19/15 kf: entered a couple ncc for steve. \n12/16/14 kf:
        stephen''s so busy, swears he looks at every email we send. so, emailed re:
        dc/ncc.\n8/15/14 kab: called, rr... sent email to Stephen re:DC and NCCs/3
        creds. included first page indexing link for \"biotech termite\", coz it seems
        he hasn''t been 100 percent happy with results.\n8/7/14 tj: Steve called.
        again the connection sucks. AND he''s grumpy for sure. He was asking me why
        we haven''t contacted the last person he added. Told him we tried, but it
        didn''t happen. He then proceeds to have me call her since apparently he''s
        gotten a hold of her. Did the review. Damn it''s been awhile. He said he shouldn''t
        have to do this. I agreed. Told him this isn''t the usual. He seemed mildly
        satisfied.\n7/30/14 tj: Steve called. bad connection, but he seemed a bit
        unhappy/grumpy. Added 1 ncc. He asked where the reviews are going, he''s not
        seeing them google or anything. Told him CG synd is up and explained si''s
        to him. sending fu email re: si''s, synd success links, & DC. Haven''t sent
        yet, compiling list still.\n7/3/14 tj: lvm for Steve. sent welcome email.\n6.9.14
        scd: Brian preferred we send the 2 hw''s as email verification, so I sent
        them personal emails asking to verify their reviews per Brian''s request.\n6.3.14
        scd: entered 2 hw''s as customer calls per Chico''s request. No more hw credits.\n5-28
        sent email about password for city grid and asked to connect, cb tomorrow
        if no response...\n5-27 sp w Steve, button is up, needs to change City Grid
        network info for reviews to publish there too, said cb tomorrow to do that
        shit\n5-22 Jason is web guy, (516) 456-9407\n5-21 left vm...\n5-19 Stephen
        sp w web guy, said he will cb Stephen by tomorrow, fu on it Wednesday\n5-19
        sp w Stephen, gave me one cc and sent hw forms\n5-15 Stephen cb, doing free
        trial, straight shooter\n5-15 CB, left vm\n\n\ncall in two weeks to illiterate
        for this right now, going on vaca. Sent MU\n\nDude is PIA one or two more
        calls then dump!\n\n12-30-2009 Says he''ll call me back, wants to do it.","customer_call_notes":"","trial_source":"outbound","partner_id":null,"partner_account_id":null,"last_synd_stat_date":"2014-06-18T18:52:39Z","last_credit_grant":"2015-06-18","sales_status":false,"date_live":"2014-05-27T00:00:00Z","user_notes":null,"enable_referral_marketing":false,"enable_retention_marketing":false,"last_handwritten_review_credit_grant":"2014-06-18","sugar_lead_id":"4b81ea68-eeec-42e7-eb70-4fa96630e27c","sugar_account_id":"1961974c-3441-0f3b-cd87-4fa966259629","sugar_opportunity_id":"3eefe644-3f86-f4bf-e34e-537539b11218","created_at":"2014-05-15T00:00:00Z","updated_at":"2015-11-09T22:31:18Z","status":"active","sales_user_id":281,"system_of_record":"***
        Created by CL Dev ***","activity_feed_created":true,"data_dedupe_enabled":false,"direct_connect_status":"unknown","direct_connect_status_date":null,"use_new_mapper":false,"direct_connect_install_date":null,"direct_connect_install_status":"downloaded","direct_connect_installed_by":"self","direct_connect_notes":null,"current_balance":"0.0","account_manager_id":null,"salesforce_account_id":null,"salesforce_opportunity_id":null,"default_enterprise_company":null},"admin_user":{"admin_user_id":415,"salesforce_id":null,"first_name":"Allison","last_name":"Tabacco-Hines","email":"ahines@customerlobby.com","password":null,"is_total_admin":1,"is_active":1,"is_account_manager":false,"screen_name":"ahines","sales_team_id":null,"created_at":"2015-05-11T15:56:00Z","updated_at":"2015-07-09T17:51:08Z","auth_key":null,"persistence_token":"907b82e0b59d3a31809017b633daf9ed496897db875d0247f0b5cc4a4f931eae1aee0c15edc77e8054095cef31f329482a4a2b49d3632c4e5d225f5422bb91aa","role":"member-services","employment_type":"full-time","crypted_password":"5f4dcc3b5aa765d61d8327deb882cf99","last_request_at":"2015-07-09T17:51:08Z"}},{"id":51739,"company_id":3064,"admin_user_id":415,"call_number":12,"completed_at":"2015-06-04T18:21:19Z","status":"completed","priority":12,"notes":"6/4/15
        ah: Spoke with Seiss. Updated cc# and asked about ncc''s. He said he could
        send more. Sent email fu re ncc''s and dc.","created_at":"2015-03-31T12:30:32Z","updated_at":"2015-06-04T18:21:19Z","disposition":"talk","company":{"company_id":3064,"enterprise_id":null,"workflow_system_id":null,"account_level_id":1,"company_name":"First
        Choice Painting Inc.","company_description":"Looking For a Reliable House
        Painting Contractor to Restore Beauty To Your Home? Providing Interior and
        Exterior House Painting and Repair, for the Atlanta Area.","address1":"1195
        Alemeda Drive","address2":"","city":"Marietta","state":"GA","zip":"30066","country":"US","latitude":"34.0254199","longitude":"-84.517256","timezone":"Eastern
        Daylight Time","formatted_address":"1195 Alemeda Drive, Marietta, GA 30066,
        USA","phone":"7703210061","phone_ext":"","website":"http://first-choice-painting.com","is_active":true,"abbreviated_name":"first-choice-painting-inc","freetrial_start_date":"2010-03-03T10:32:06Z","signup_admin_id":null,"signup_ip_addr":"12.234.39.82","account_terminated":false,"termination_date":null,"activation_code":"4594c5011a4c29c6","account_class":"basic","promo_id":80,"average_score":0.96,"admin_notes":"pronounced
        re: seese\n\n6/4/15 ah: Spoke with Seiss. Updated cc and asked about ncc''s.
        He said he could send more. Sent email fu re ncc''s and dc.\n6/2/15 tj: on
        hold. lvm. sent email 1.\n5/29/15 jmr: on hold. middle of next week. just
        got slammed with bad weather and will finish up two jobs. will get the money
        next week. \n12/26/14 ks: Sent DC email.\n7/31/14 kf: seiss isn''t sure about
        DC but uses QB. asked for an email, not in the office, sent him dc details.\n3/20/14
        kf: emailed re: DC.\n11.19.13 scd: sent basic email. \n7/15/13 kf: emailed
        re: updating NAP and basic tools.\n3/14/13 kf: sent email re: fixing NAP and
        basic options. \n11/14/12 scd: sent basic email and display options to feature
        newest review. \n07/13/12: sent email re great stats and \"to pay\" cc''s.
        \n03/13/2012 scd: sent Basic Email with SI''s and flier.\n11/09/11 kb: left
        hm and sent email smart invites. \n7/8/11: (AB) Seiss is a big fan of kudzu,
        has lots of kudzu reviews. He likes CL and has button on \"some of his pages\"
        but not homepage. I told him about new buttons and also FB/Twitter. He is
        still hesitant about FB but may set up a page to see how it works. I mentioned
        the referral program that is in the pipeline and he was very excited about
        that. \n4/14/11: (AB) Talked to Seiss who was not at office but he wanted
        me to email him so he could update cc. Also, he is interested in doing FB
        but he hasn''t set up page yet and is a little scared of the social commitment.\n03/30/11
        kb: left a vm for Seiss re: cc. I emailed him. \n03/24/11 kb: spoke to Seiss.
        Call back next tuesday for card. His reviews are now indexing into maps, which
        is the main reason he is staying with us. I got names and numbers for ncc.
        \n\n03/04/11 kb: call for Seiss re: cc, but he is out. So, I emailed him because
        it seemed to work last time. I offered him a free cc, and told him about FB.
        Note: We had the wrong city (atlanta) on their account. \n09/28/10: Spoke
        to Seiss re: cc.  He asked that I email him the info. \n\nr Seiss or Nicky
        will put it on other sites. \npartner program...week 1/week 2","customer_call_notes":"","trial_source":"outbound","partner_id":null,"partner_account_id":null,"last_synd_stat_date":null,"last_credit_grant":null,"sales_status":false,"date_live":"2010-11-17T00:00:00Z","user_notes":null,"enable_referral_marketing":false,"enable_retention_marketing":false,"last_handwritten_review_credit_grant":null,"sugar_lead_id":"54cda41a-1c70-1ee4-d88c-4fa86b902edf","sugar_account_id":"3f14dbf5-499c-7fdd-5c81-4fa86b283810","sugar_opportunity_id":"2c1a8c9f-f8d5-4c8f-4dd5-5141f39538df","created_at":"2010-03-03T10:32:06Z","updated_at":"2015-11-09T22:31:21Z","status":"active","sales_user_id":68,"system_of_record":"Quickbooks","activity_feed_created":true,"data_dedupe_enabled":false,"direct_connect_status":"unknown","direct_connect_status_date":null,"use_new_mapper":false,"direct_connect_install_date":null,"direct_connect_install_status":"downloaded","direct_connect_installed_by":"self","direct_connect_notes":null,"current_balance":"0.0","account_manager_id":null,"salesforce_account_id":null,"salesforce_opportunity_id":null,"default_enterprise_company":null},"admin_user":{"admin_user_id":415,"salesforce_id":null,"first_name":"Allison","last_name":"Tabacco-Hines","email":"ahines@customerlobby.com","password":null,"is_total_admin":1,"is_active":1,"is_account_manager":false,"screen_name":"ahines","sales_team_id":null,"created_at":"2015-05-11T15:56:00Z","updated_at":"2015-07-09T17:51:08Z","auth_key":null,"persistence_token":"907b82e0b59d3a31809017b633daf9ed496897db875d0247f0b5cc4a4f931eae1aee0c15edc77e8054095cef31f329482a4a2b49d3632c4e5d225f5422bb91aa","role":"member-services","employment_type":"full-time","crypted_password":"5f4dcc3b5aa765d61d8327deb882cf99","last_request_at":"2015-07-09T17:51:08Z"}}]}'
    http_version: 
  recorded_at: Mon, 30 Nov 2015 19:58:48 GMT
recorded_with: VCR 3.0.0