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Version:
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# -*- coding: utf-8 -*-
#-----------------------------------------------------------------------------
# Copyright (c) 2011, Evan Leis
#
# Distributed under the terms of the Lesser GNU General Public License (LGPL)
#-----------------------------------------------------------------------------
'''
Created on May 10, 2011
@author: evan
'''
from kayako.tests import KayakoAPITest
class TestTicketNote(KayakoAPITest):
SUBJECT = 'DELETEME'
def tearDown(self):
from kayako.objects import Department, Ticket
dept = self.api.first(Department, module='tickets')
test_tickets = self.api.filter(Ticket, args=(dept.id,), subject=self.SUBJECT)
for ticket in test_tickets:
ticket.delete()
super(TestTicketNote, self).tearDown()
def test_get_nonexistant(self):
from kayako.objects import Department, Ticket, TicketNote
api = self.api
depts = api.get_all(Department)
for dept in depts:
if dept.module == 'tickets':
break
ticket = api.create(Ticket)
ticket.subject = self.SUBJECT
ticket.fullname = 'Unit Test'
ticket.email = 'test@example.com'
ticket.contents = 'test'
ticket.departmentid = dept.id
ticket.ticketstatusid = 1
ticket.ticketpriorityid = 1
ticket.tickettypeid = 1
ticket.userid = 1
ticket.ownerstaffid = 1
ticket.type = 'default'
ticket.add()
obj = api.get(TicketNote, ticket.id, 'abc123')
ticket.delete()
assert obj is None
def test_add_get_bare_staffid(self):
from kayako.objects import Department, Ticket, TicketNote
api = self.api
depts = api.get_all(Department)
for dept in depts:
if dept.module == 'tickets':
break
ticket = api.create(Ticket)
ticket.subject = self.SUBJECT
ticket.fullname = 'Unit Test'
ticket.email = 'test@example.com'
ticket.contents = 'test'
ticket.departmentid = dept.id
ticket.ticketstatusid = 1
ticket.ticketpriorityid = 1
ticket.tickettypeid = 1
ticket.userid = 1
ticket.ownerstaffid = 1
ticket.type = 'default'
ticket.add()
ticket_note = api.create(TicketNote)
ticket_note.ticketid = ticket.id
ticket_note.contents = 'testing a post'
ticket_note.staffid = 1
ticket_note.add()
self.log(ticket_note.id)
obj2 = api.get(TicketNote, ticket.id, ticket_note.id)
assert obj2 is not None
ticket.delete()
def test_add_get_bare_fullname(self):
from kayako.objects import Department, Ticket, TicketNote
api = self.api
depts = api.get_all(Department)
for dept in depts:
if dept.module == 'tickets':
break
ticket = api.create(Ticket)
ticket.subject = self.SUBJECT
ticket.fullname = 'Unit Test'
ticket.email = 'test@example.com'
ticket.contents = 'test'
ticket.departmentid = dept.id
ticket.ticketstatusid = 1
ticket.ticketpriorityid = 1
ticket.tickettypeid = 1
ticket.userid = 1
ticket.ownerstaffid = 1
ticket.type = 'default'
ticket.add()
self.log(ticket)
ticket_note = api.create(TicketNote)
ticket_note.ticketid = ticket.id
ticket_note.contents = 'testing a post'
ticket_note.fullname = 'testing'
ticket_note.add()
self.log(ticket_note)
self.log(ticket_note.id)
obj2 = api.get(TicketNote, ticket.id, ticket_note.id)
assert obj2 is not None
ticket.delete()
def test_add_get_full_staffid(self):
from kayako.objects import Department, Ticket, TicketNote
api = self.api
depts = api.get_all(Department)
for dept in depts:
if dept.module == 'tickets':
break
ticket = api.create(Ticket)
ticket.subject = self.SUBJECT
ticket.fullname = 'Unit Test'
ticket.email = 'test@example.com'
ticket.contents = 'test'
ticket.departmentid = dept.id
ticket.ticketstatusid = 1
ticket.ticketpriorityid = 1
ticket.tickettypeid = 1
ticket.userid = 1
ticket.ownerstaffid = 1
ticket.type = 'default'
ticket.add()
ticket_note = api.create(TicketNote)
ticket_note.ticketid = ticket.id
ticket_note.subject = 'test_post'
ticket_note.contents = 'testing a post'
ticket_note.staffid = 1
ticket_note.notecolor = 1
ticket_note.forstaff_id = 1
ticket_note.add()
obj2 = api.get(TicketNote, ticket.id, ticket_note.id)
assert obj2 is not None
ticket.delete()
def test_add_get_full_fullname(self):
from kayako.objects import Department, Ticket, TicketNote
api = self.api
depts = api.get_all(Department)
for dept in depts:
if dept.module == 'tickets':
break
ticket = api.create(Ticket)
ticket.subject = self.SUBJECT
ticket.fullname = 'Unit Test'
ticket.email = 'test@example.com'
ticket.contents = 'test'
ticket.departmentid = dept.id
ticket.ticketstatusid = 1
ticket.ticketpriorityid = 1
ticket.tickettypeid = 1
ticket.userid = 1
ticket.ownerstaffid = 1
ticket.type = 'default'
ticket.add()
ticket_note = api.create(TicketNote)
ticket_note.ticketid = ticket.id
ticket_note.subject = 'test_post'
ticket_note.contents = 'testing a post'
ticket_note.fullname = 'testing'
ticket_note.notecolor = 1
ticket_note.forstaff_id = 1
ticket_note.add()
obj2 = api.get(TicketNote, ticket.id, ticket_note.id)
assert obj2 is not None
ticket.delete()
def test_get_all(self):
from kayako.objects import Department, Ticket, TicketNote
api = self.api
depts = api.get_all(Department)
for dept in depts:
if dept.module == 'tickets':
break
ticket = api.create(Ticket)
ticket.subject = self.SUBJECT
ticket.fullname = 'Unit Test'
ticket.email = 'test@example.com'
ticket.contents = 'test'
ticket.departmentid = dept.id
ticket.ticketstatusid = 1
ticket.ticketpriorityid = 1
ticket.tickettypeid = 1
ticket.userid = 1
ticket.ownerstaffid = 1
ticket.type = 'default'
ticket.add()
ticket_note = api.create(TicketNote)
ticket_note.ticketid = ticket.id
ticket_note.subject = 'test_post'
ticket_note.contents = 'testing a post'
ticket_note.staffid = 1
ticket_note.add()
result = self.api.get_all(TicketNote, ticket.id)
assert isinstance(result, list)
assert result
ticket = api.get(Ticket, ticket.id)
assert ticket.notes[0].ticketid == ticket.id
assert 'TicketNote ' in str(ticket.notes[0])
ticket.delete()
def test_add_missing_ticketid(self):
from kayako.exception import KayakoRequestError
from kayako.objects import TicketNote
ticket_note = self.api.create(TicketNote)
ticket_note.ticketid = 1
ticket_note.staffid = 1
self.assertRaises(KayakoRequestError, ticket_note.add)
def test_add_missing_contents(self):
from kayako.exception import KayakoRequestError
from kayako.objects import TicketNote
ticket_note = self.api.create(TicketNote)
ticket_note.contents = 'this is just a test'
ticket_note.staffid = 1
self.assertRaises(KayakoRequestError, ticket_note.add)
def test_add_missing_staffid_and_fullname(self):
from kayako.exception import KayakoRequestError
from kayako.objects import TicketNote
ticket_note = self.api.create(TicketNote)
ticket_note.contents = 'this is just a test'
self.assertRaises(KayakoRequestError, ticket_note.add)
def test_add_both_staffid_and_fullname(self):
from kayako.exception import KayakoRequestError
from kayako.objects import TicketNote
ticket_note = self.api.create(TicketNote)
ticket_note.ticketid = 1
ticket_note.contents = 'this is just a test'
ticket_note.staffid = 1
ticket_note.fullname = 'test name'
self.assertRaises(KayakoRequestError, ticket_note.add)
def test_delete(self):
from kayako.objects import Department, Ticket, TicketNote
api = self.api
depts = api.get_all(Department)
for dept in depts:
if dept.module == 'tickets':
break
ticket = api.create(Ticket)
ticket.subject = self.SUBJECT
ticket.fullname = 'Unit Test'
ticket.email = 'test@example.com'
ticket.contents = 'test'
ticket.departmentid = dept.id
ticket.ticketstatusid = 1
ticket.ticketpriorityid = 1
ticket.tickettypeid = 1
ticket.userid = 1
ticket.ownerstaffid = 1
ticket.type = 'default'
ticket.add()
ticket_note = api.create(TicketNote)
ticket_note.ticketid = ticket.id
ticket_note.contents = 'testing a post'
ticket_note.staffid = 1
ticket_note.add()
ticket_note.delete()
ticket.delete()