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socialsiftuk / j_platform ruby
Repository URL to install this package:
|
Version:
2.23.0 ▾
|
{
"id":1,
"project_ticket_list_id":1,
"assignee_id": 1,
"project_id": 1,
"social_message_id": 1,
"project":{
"project":{
"id":1,
"name":"CocaCola Project 1",
"client_id":1,
"description":"To kick Pepsi's ass",
"avatar_file_name":null,
"avatar_content_type":null,
"avatar_file_size":null,
"avatar_updated_at":null,
"is_destroyed":false,
"is_suspended":false,
"is_closed":false,
"is_parent_suspended":false,
"created_at":"2013-04-05T13:09:25.587Z",
"updated_at":"2013-04-05T13:09:25.587Z"
}
},
"project_ticket_list":{
"id":1,
"name":"Customer Support",
"project_id":1,
"ticket_list_id":1,
"created_at":"2013-04-05T13:09:25.790Z"
},
"status":"new",
"status_cd":"1",
"social_message":{
"id":1,
"type":"SocialMessage::TwitterTweet",
"origin_id":"1234",
"author":{
"id":2,
"origin_account_id":"whateverthislongstringis2",
"type":"SocialAccount::TwitterAccount",
"client_id":1,
"name":"Toy Story Teller",
"nickname":"twitteruser2",
"email":"test2@twitter.com",
"access_token":null,
"oauth_secret":null,
"avatar_url":"http://www.avatarsdb.com/avatars/orca.jpg",
"raw_info":null,
"created_at":"2013-04-05T13:09:26.002Z",
"client":{
"id":1
}
},
"replied_parent_id":null,
"message":"This plastic toy is designed so badly. http://www.google.com/?toy=bad",
"sentiment":"0.3",
"intent":"sales",
"posted_at":"2013-04-05T13:09:26.025Z"
},
"creator":{
"id":1,
"first_name":"Jugnoo1234",
"last_name":"Dev2333",
"email":"dev@jugnoo.com",
"full_name":"Jugnoo1234 Dev2333",
"role":"super_admin",
"status":"active",
"created_at":"2013-04-05T13:09:23.886Z",
"avatar":{
"url_thumb":"http://localhost:3000/assets/avatars/thumb/missing.png",
"url_medium":"http://localhost:3000/assets/avatars/medium/missing.png",
"url":"http://localhost:3000/assets/avatars/original/missing.png"
},
"organization":{
"id":1,
"name":"Jugnoo"
}
},
"assignee":{
"id":1,
"first_name":"Jugnoo1234",
"last_name":"Dev2333",
"email":"dev@jugnoo.com",
"full_name":"Jugnoo1234 Dev2333",
"role":"super_admin",
"status":"active",
"created_at":"2013-04-05T13:09:23.886Z",
"avatar":{
"url_thumb":"http://localhost:3000/assets/avatars/thumb/missing.png",
"url_medium":"http://localhost:3000/assets/avatars/medium/missing.png",
"url":"http://localhost:3000/assets/avatars/original/missing.png"
},
"organization":{
"id":1,
"name":"Jugnoo"
}
},
"due_on":"2013-04-07",
"priority":"high",
"tag_names":[
"google",
"apple"
],
"draft_message":"this is a test draft message",
"created_at":"2013-04-05T13:09:26.169Z",
"updated_at":"2013-04-05T13:36:26.169Z",
"processed_at":null,
"resolved_at":null,
"first_assigned_at":"2013-06-04T14:46:42.312-04:00",
"is_updated":false,
"overdue":false,
"default_social_account":{
"id":1,
"origin_account_id":"whateverthislongstringis",
"type":"SocialAccount::TwitterAccount",
"client_id":1,
"name":"Hasbro",
"nickname":"twitteruser",
"email":"test@twitter.com",
"access_token":"abcdefghijk",
"oauth_secret":"bcdefghijkl",
"avatar_url":"http://www.avatarsdb.com/avatars/cute_squirrel.jpg",
"raw_info":null,
"created_at":"2013-04-05T13:09:25.967Z",
"client":{
"id":1
}
},
"reply_to_status_id":"1234",
"reply_to_author_name":"twitteruser2",
"external_conversation":[
{
"id":2,
"type":"SocialMessage::TwitterTweet",
"origin_id":"1235",
"author":{
"id":1,
"origin_account_id":"whateverthislongstringis",
"type":"SocialAccount::TwitterAccount",
"client_id":1,
"name":"Hasbro",
"nickname":"twitteruser",
"email":"test@twitter.com",
"access_token":"abcdefghijk",
"oauth_secret":"bcdefghijkl",
"avatar_url":"http://www.avatarsdb.com/avatars/cute_squirrel.jpg",
"raw_info":null,
"created_at":"2013-04-05T13:09:25.967Z",
"client":{
"id":1
}
},
"replied_parent_id":"1",
"message":"We would love to hear more of your suggestion.",
"sentiment":"0.5",
"intent":"sales",
"posted_at":"2013-04-05T13:09:26.025Z"
},
{
"id":3,
"type":"SocialMessage::TwitterTweet",
"origin_id":"1234",
"author":{
"id":2,
"origin_account_id":"whateverthislongstringis2",
"type":"SocialAccount::TwitterAccount",
"client_id":1,
"name":"Toy Story Teller",
"nickname":"twitteruser2",
"email":"test2@twitter.com",
"access_token":null,
"oauth_secret":null,
"avatar_url":"http://www.avatarsdb.com/avatars/orca.jpg",
"raw_info":null,
"created_at":"2013-04-05T13:09:26.002Z",
"client":{
"id":1
}
},
"replied_parent_id":"2",
"message":"The toy breaks so easily. http://www.yahoo.com/?toy=break",
"sentiment":"0.3",
"intent":"sales",
"posted_at":"2013-04-05T13:09:26.025Z"
},
{
"id":4,
"type":"SocialMessage::TwitterTweet",
"origin_id":"1235",
"author":{
"id":1,
"origin_account_id":"whateverthislongstringis",
"type":"SocialAccount::TwitterAccount",
"client_id":1,
"name":"Hasbro",
"nickname":"twitteruser",
"email":"test@twitter.com",
"access_token":"abcdefghijk",
"oauth_secret":"bcdefghijkl",
"avatar_url":"http://www.avatarsdb.com/avatars/cute_squirrel.jpg",
"raw_info":null,
"created_at":"2013-04-05T13:09:25.967Z",
"client":{
"id":1
}
},
"replied_parent_id":"3",
"message":"We are willing to send you a replacement.",
"sentiment":"0.5",
"intent":"sales",
"posted_at":"2013-04-05T13:09:26.025Z"
}
],
"feed_items":[
{
"id":7,
"type":"Ticket::Activity",
"ticket_id":1,
"author":{
"id":1,
"first_name":"Jugnoo1234",
"last_name":"Dev2333",
"email":"dev@jugnoo.com",
"full_name":"Jugnoo1234 Dev2333",
"role":"super_admin",
"status":"active",
"created_at":"2013-04-05T13:09:23.886Z",
"avatar":{
"url_thumb":"http://localhost:3000/assets/avatars/thumb/missing.png",
"url_medium":"http://localhost:3000/assets/avatars/medium/missing.png",
"url":"http://localhost:3000/assets/avatars/original/missing.png"
},
"organization":{
"id":1,
"name":"Jugnoo"
}
},
"message":"\u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E\n",
"created_at":"2013-04-08T19:39:57.733Z"
},
{
"id":6,
"type":"Ticket::Activity",
"ticket_id":1,
"author":{
"id":1,
"first_name":"Jugnoo1234",
"last_name":"Dev2333",
"email":"dev@jugnoo.com",
"full_name":"Jugnoo1234 Dev2333",
"role":"super_admin",
"status":"active",
"created_at":"2013-04-05T13:09:23.886Z",
"avatar":{
"url_thumb":"http://localhost:3000/assets/avatars/thumb/missing.png",
"url_medium":"http://localhost:3000/assets/avatars/medium/missing.png",
"url":"http://localhost:3000/assets/avatars/original/missing.png"
},
"organization":{
"id":1,
"name":"Jugnoo"
}
},
"message":"\u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E\n",
"created_at":"2013-04-08T19:39:55.746Z"
},
{
"id":4,
"type":"Ticket::Comment",
"ticket_id":1,
"author":{
"id":3,
"first_name":"John",
"last_name":"Smiths",
"email":"user2@jugnoo.com",
"full_name":"John Smiths",
"role":"member",
"status":"active",
"created_at":"2013-04-05T13:09:24.504Z",
"avatar":{
"url_thumb":"http://localhost:3000/assets/avatars/thumb/missing.png",
"url_medium":"http://localhost:3000/assets/avatars/medium/missing.png",
"url":"http://localhost:3000/assets/avatars/original/missing.png"
},
"organization":{
"id":1,
"name":"Jugnoo"
}
},
"message":"\u003Cp\u003EAlright, I have approached the customer and working out a solution.\u003C/p\u003E\n",
"created_at":"2013-04-05T13:09:26.453Z"
},
{
"id":3,
"type":"Ticket::Activity",
"ticket_id":1,
"author":{
"id":3,
"first_name":"John",
"last_name":"Smiths",
"email":"user2@jugnoo.com",
"full_name":"John Smiths",
"role":"member",
"status":"active",
"created_at":"2013-04-05T13:09:24.504Z",
"avatar":{
"url_thumb":"http://localhost:3000/assets/avatars/thumb/missing.png",
"url_medium":"http://localhost:3000/assets/avatars/medium/missing.png",
"url":"http://localhost:3000/assets/avatars/original/missing.png"
},
"organization":{
"id":1,
"name":"Jugnoo"
}
},
"message":"\u003Cp\u003EStatus is set to In Progress\u003C/p\u003E\n",
"created_at":"2013-04-05T13:09:26.451Z"
},
{
"id":2,
"type":"Ticket::Comment",
"ticket_id":1,
"author":{
"id":2,
"first_name":"Jugnoo",
"last_name":"User1",
"email":"user1@jugnoo.com",
"full_name":"Jugnoo User1",
"role":"member",
"status":"active",
"created_at":"2013-04-05T13:09:24.303Z",
"avatar":{
"url_thumb":"http://localhost:3000/assets/avatars/thumb/missing.png",
"url_medium":"http://localhost:3000/assets/avatars/medium/missing.png",
"url":"http://localhost:3000/assets/avatars/original/missing.png"
},
"organization":{
"id":1,
"name":"Jugnoo"
}
},
"message":"\u003Cp\u003EThis customer is very problematic, Only John knows how to handle it.\u003C/p\u003E\n",
"created_at":"2013-04-05T13:09:26.449Z"
},
{
"id":1,
"type":"Ticket::Activity",
"ticket_id":1,
"author":{
"id":2,
"first_name":"Jugnoo",
"last_name":"User1",
"email":"user1@jugnoo.com",
"full_name":"Jugnoo User1",
"role":"member",
"status":"active",
"created_at":"2013-04-05T13:09:24.303Z",
"avatar":{
"url_thumb":"http://localhost:3000/assets/avatars/thumb/missing.png",
"url_medium":"http://localhost:3000/assets/avatars/medium/missing.png",
"url":"http://localhost:3000/assets/avatars/original/missing.png"
},
"organization":{
"id":1,
"name":"Jugnoo"
}
},
"message":"\u003Cp\u003EPriority is set to High\u003Cbr\u003ETicket is assigned to \u003Ca href=\"users/1\"\u003EJohn Smiths\u003C/a\u003E\u003Cbr\u003E\u003C/p\u003E\n",
"created_at":"2013-04-05T13:09:26.445Z"
}
]
}