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      string: '{"id":1,"company_id":141,"admin_user_id":null,"call_number":1,"completed_at":"2011-05-10T07:00:00Z","status":"completed","priority":1,"notes":"5/10/11:
        (AB) Norma said we have to talk to Forrest about updating cc info. and she
        suggested I email him b/c he was not in. Shut off tomorrow, 5/11, if no response.","created_at":"2013-04-19T00:32:36Z","updated_at":"2015-03-31T00:33:07Z","disposition":"other","company":{"company_id":141,"enterprise_id":null,"workflow_system_id":null,"account_level_id":3,"company_name":"Csi
        Mini Storage","company_description":"Mini Storage","address1":"855 Parr Boulevard","address2":"","city":"Richmond","state":"CA","zip":"94801-1320","country":"US","latitude":"37.96756550000001","longitude":"-122.3570626","timezone":"Pacific
        Daylight Time","formatted_address":"855 Parr Boulevard, Richmond, CA 94801,
        USA","phone":"5102311678","phone_ext":"","website":"http://www.csiministorage.com","is_active":true,"abbreviated_name":"csi-mini-storage","freetrial_start_date":"2008-08-08T17:10:00Z","signup_admin_id":null,"signup_ip_addr":"76.126.104.136","account_terminated":false,"termination_date":null,"activation_code":null,"account_class":"business","promo_id":null,"average_score":0.95,"admin_notes":"Norma''s
        direct line: (510) 685-2352 and email norma.rainbow@gmail.com\n\nHarvey pp
        for ncc''s.\nMike is DM, uses Forrest''s login. Mike said no to DC. (7/6/15).\n\n7/8/15
        ah: Inc call from Mike. Has to do some damage control with pending neg reviews.
        Has a lot of pos reviews, so I talked with him about management options. He
        liked the idea of commenting on neg reviews. Score! Sent email fu re managing
        neg reviews.\n7/6/15: mt: inc call from Mike, DM. He logs in under Forrest''s
        name. He un-installed DC, wanted to make sure he did it right. Boo, he did.
        He asked more about DC settings, he said if the customer paid online, would
        that send an invitation. Explained auto invite setting and how the trigger
        for invitations being sent is if that payment is reflected in the invoicing
        software, and how we could disable that so that we only pull contact info,
        then he would manually send invites. He said that he would still prefer not
        to have DC, but thanked me for the info. \n6/29/15: mt: called, got transferred
        to Harvey, said today was still good to install DC, just call him back in
        5 minutes, he''s finishing up w/ a customer. Will do. UPDATE: Called again,
        got vm, lvm for Harvey, said he had told me to call back at this time, gave
        my direct line. Will try calling again in a few minutes. UPDATE: Got the install.\n6/25/15:
        mt: attempt 3. spoke with Harvey, said he''ll get ncc''s into the account
        himself, no follow up e-mail necessary. He said he actually wanted to know
        the status of DC for him, and looking at our notes, we''re actually ready
        to move forward with the installation if he is. He said Monday, 10:30 am would
        work best. Calendared. \n6/19/15: mt: called, spoke with Darleen. Harvey unavailable,
        lhm.\n6/17/15: mt: added ncc''s yesterday, new review today. Sent e-mail re
        si''s/social media syndication\n1/9/15 ks: Harvey''s unavailable and the gatekeeper
        said she won''t see him so she can''t take a message. Sent an email to him
        and other users re:DC/NCCs\n8/28/14 kf: lhm and emailed re: ncc/dc. we have
        sitelink DC available now for them.\n7/31/14 rj: contacted harvey about dc
        for sl, wants call next week to install.\n4.14.14 scd: lhm & sent email re
        ncc''s.\n3/31/14 kf: talked to mike, he said he''d get the CC updated on his
        own. \n2/20/14 tj: inc call, mike. He''s making Harvey responsible for adding
        contacts. Made Harvey a user and did a wt on contacts. He picked it up pretty
        quickly. Received email from Mike. Added 13 ncc''s.\n12.13.13 scd: lhm mike
        is new pp for cl acct. got his email, added him as a user and sent him email
        re ncc''s & pdf flier. \n8.12.13 scd: Forrest outside. Sent basic email &
        ncc''s & si''s.\n4/10/13 kf: emailed syndication success links and ncc reminder.
        \n12/10/12 scd: emailed 12 ncc''s, entered.\n11/6/12 scd: emailed 6 ncc''s,
        entered.\n11/5/12 scd: emailed 19 ncc''s, entered. \n09/20/12 kb: entered
        ncc. \n8/17/12 scd: Norma emailed 10 ncc''s \n07/10/12 mm: Norma emailed in
        5 NCCs.\n06/21/12 mm: Talked with Norma about 10 customer call credits and
        emailed re: NCCs.\n04/27/12 mm: Talked with Norma about NCCs.  Sent email
        to her about NCCs for her to respond to.\n2/21/12 rj: norma emailed because
        button not updating. called, will do it herself, sent button code.\n1/18/12
        rj: norma busy, would like an email re: si, fb.\n1/9/12: (AB) Talked to Norma,
        updated cc, and they want to upgrade to Biz Level now. She also gave me a
        bunch of contacts to call.  I explained credit system to her going forward
        and told her to give us more contacts so queue will always be full. \n12/30/11:
        (AB) Talked to Norma who said they want to upgrade to Biz Level of service
        for the phone reviews. They are currently On Hold so we need to update cc
        in order to do so. Norma said to email Forrest about this b/c he is out of
        town until Jan. 3. I emailed him and cced her. \n8/24/11: (AB) Forrest emailed
        out of the blue with credit card information to update his account. I emailed
        him back about getting button back up and giving him a free credit. Norma
        emailed with new contact to call and she will put button back up (with my
        nagging).\n5/25/11:(ted) turned this into a free account.  Sent email to Forrest.\n5/25/11:
        (AB) Left final message with Harvey. Norma and Forrest are not responding.
        Will probably need to terminate account. Sent final email to both of them
        with stats which were very high until reviews page turned off. Now it''s \"Under
        Construction\" on first page Google.\n5/17/11: (AB) Left hm for Forrest. Shut
        off reviews page. Sent email to Forrest and Norma about this.\n5/10/11: (AB)
        Norma said we have to talk to Forrest about updating cc info. and she suggested
        I email him b/c he was not in. Shut off tomorrow, 5/11, if no response.\n4/14/11:
        (AB) Left hm for Norma with Harvey re: updating billing.\n3/31/11: (AB) Norma
        said card on file was stolen so she has to get new one from the boss; also,
        she is working on getting their button back up on the About Us page.\n3/15/11:
        (AB) Sent another email to Norma about updating cc info.\n3/8/11: (AB) Left
        vm and sent follow-up email to Norma b/c cc info. she gave me on 2/25 did
        not go through.\n2/25/11: (AB) Updated cc info. with Norma, who is changing
        site and working on getting button on new one. she wants me to email her about
        fb/twitter to schedule a time.\n9/16/10: Talked to Norma who updated cc info.
        and gave me new email address for her. Also, told me to contact Jericho at
        Alameda store to get contact for free credit. Talked to Jericho who said he
        would give a call back with contact info.\n9/8/10: Emailed Norma and Forrest
        re: cc info. \n08/30/10: left message on main answering machine. need to get
        normas direct! also there is strange code on their website.\n08/25/10: left
        message with human re: cc. \n08/24/10: left message for someone over there
        to give us a new cc. \n7/01/10 talked to Jericho about getting customer call
        names.\n3/24/10: Left message and emailed Norma re: reviews logo off website
        and getting a new review. \n10/9/09: Talked to Jericho at Alameda CSI (510-748-1851)
        re: getting another name/number for a Customer Call (Norma said to call him)\n9/24:
        Left message for Norma re: Customer Call credit.","customer_call_notes":"Two
        locations: Richmond & Alameda, ask which location they used.","trial_source":"outbound","partner_id":null,"partner_account_id":null,"last_synd_stat_date":"2012-01-09T16:16:33Z","last_credit_grant":"2015-06-10","sales_status":false,"date_live":"2010-11-17T00:00:00Z","user_notes":null,"enable_referral_marketing":false,"enable_retention_marketing":false,"last_handwritten_review_credit_grant":"2012-01-09","sugar_lead_id":"58442e77-37e8-73cf-c345-4fa4b30ea036","sugar_account_id":"ddbdb9d3-7771-c667-d320-4fa8166bd91a","sugar_opportunity_id":"64ba8e84-fd3e-2bd6-2d69-5165d6ef1b88","created_at":"2008-08-08T17:10:00Z","updated_at":"2015-07-09T16:51:05Z","status":"active","sales_user_id":2,"system_of_record":"Site
        Link","activity_feed_created":true,"data_dedupe_enabled":false,"direct_connect_status":"file_received","direct_connect_status_date":null,"use_new_mapper":false,"direct_connect_install_date":"2015-06-29","direct_connect_install_status":"installed","direct_connect_installed_by":"rjohnson","direct_connect_notes":"6/29/15
        rj: had to download and install ssms, stop server, add single user override,
        start server, connect w/ windows user, add cldirectconnect user and security,
        configure users for data read access, stop server, removed single user override,
        start server... test connection successful, data confirmed, processing enabled.","current_balance":"0.0","account_manager_id":null,"salesforce_account_id":null,"salesforce_opportunity_id":null,"default_enterprise_company":null}}'
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